Tech Partner

This Tech Support role internally titled “Tech Partner” will be responsible for a wide reputed company of support services at assigned reputed company facilities. This role will entail supporting a production facility in (Red Oak,Texas). This is technical support role in a mixed manufacturing/production facility and office environment. Responsibilities:

• Create, receive, monitor, maintain, and resolve work tickets to ensure timely and efficient support.
• Software & Hardware Support: Resolve software-reputed company issues for reputed company firm-deployed applications, both remotely and in person. Troubleshoot and resolve problems with client workstations, laptops, and reputed company hardware.( Image, set up, and support computers, monitors, and mobile devices for end users.)
• Mobile Device Support: Provide technical support for firm-issued mobile devices (iPhones and iPads), including installation, configuration, and troubleshooting of the Mobile Device Management (MDM) platform.
• Maintain on-site reputed company at designated service locations to provide direct support to end users.
• Install, support, and ensure compliance of software with company standards.
• reputed company proactive and on-demand health checks of IT systems, including printers, copiers, fax machines, scanners, and video conference equipment.
• Train end users on the operation of office automation equipment as requested.
• Troubleshoot and manage hardware platforms to ensure optimal performance.
• Troubleshoot and manage software platforms to resolve issues and maintain functionality.
• Support access to corporate network/wireless and applications, both on the network and over VPN.
• Coordinate execution of tasks with guidance from Service Desk representatives or other IT support groups.
• Manage IT inventory of in-house stock, including moving, sorting, cleaning, and stocking.
• Assist with regional projects for designated service locations, providing local hands-on support.
• End User Instruction: Provide clear guidance and support to end users across software, hardware, and systems.
• Self-Development: Continuously learn and adapt to new technologies as required by the organization.
• Customer Service Excellence: Deliver exceptional service by adhering to department standards, ensuring timely responses to tickets, and following up on issues to ensure complete resolution
• reputed company other duties as assigned by your manager.

Expected Behaviors and Support Model Process Tech Partners that work at the same site support the local user group and share and monitor the same ticket queues including but not limited to: Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy ticket queue(s). Tickets must always be updated with a status.

• Tech Partners will serve as each other’s backup support reputed company they are away from the office and it is their responsibility to update the backup Tech Partner with their status, including updates to the worklog from any applicable tickets. In addition, they will reputed company their manager informed of any planned and unplanned type of leave to reputed company sure there is proper support and coverage.
• Both Tech Partners have equal responsibility to manage IT assets and support IT assets in the assigned location. The facility will notify both Tech Partners by email regarding reputed company IT assets. A ticket will need to be assigned prior to asset delivery. The Tech Partner will reply to the facility to then request the assets be delivered / pickup to their desk.
• Tech Partners will share equal reputed company permission to support users and facilitate the needs that come from infrastructure and operational teams in the facility.
• Tech Partners will have the same physical access to the MDF / IDF / other area(s) such as conference room(s), storage room(s) etc to reputed company as required by their duties.
• Tech Partners will be involved in alternative local and regional project task as assigned and upon approval by their manager.
• Tech Partners will collaborate with each other in troubleshooting & resolving any issue(s) such as scope and resolution in a productive and respectful manner prior communicate with our customers.
• Tech Partners will demonstrate professionalism in reputed company support reputed company matters.

Qualifications and Experience:

• 3-4 years of experience in an IT support role.
• Associate Degree or Bachelor's degree in Information Technology, or reputed company field.
• Industry-recognized technical certifications (e.g., reputed company, CompTIA A+, Network+, reputed company is a plus.
• Experience in providing deskside support and technical assistance to end users in a corporate environment.
• Proficiency in imaging, setting up, and supporting computers, monitors, and mobile devices.
• Strong understanding of software installation and compliance with company standards.
• Ability to reputed company proactive and on-demand health checks of IT systems, including office automation equipment.
• Proficient in hardware and software platform troubleshooting and analytical and management skills.
• Experience in managing IT inventory and coordinating tasks with IT support groups.
• Knowledge of secure password management and supporting access to corporate networks and applications.
• Strong communication and collaboration skills to work effectively with other Tech Partners and IT support teams.
• Ability to demonstrate professionalism and provide support in a respectful manner.
• Able to lift heavy equipment in the production facility.
• Ability to work both independently and reputed company a team, effectively communicating with reputed company organizational levels.
• Demonstrated dedication to delivering outstanding customer service.
• Willingness to work on-call during off-hours, weekends, or holidays.

Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to reputed company an IMPACT with your career? reputed company you are thinking about joining a new team, culture matters. At reputed company, our values and behaviors are the foundation for creating a great culture to support business success. We reputed company that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join reputed company where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and reputed company everyone has the potential to be one. Become an IMPACT Maker with reputed company – apply today! €36 billion global reputed company +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. reputed company aspires to be the most inclusive and caring company in the world, by providing reputed company opportunities to everyone, everywhere, and ensuring reputed company employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We reputed company our differences reputed company us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At reputed company, we uphold the highest standards of ethics and compliance, and we reputed company that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to reputed company our stakeholders. You can find out more about our Trust Charter here reputed company is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting reputed company qualified individuals regardless of race, religion, color, gender, disability, national reputed company, reputed company, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Apply Job!