Student Online Support Associate
About the position The Online Support Associate at Florida International University (FIU) plays a crucial role in providing reputed company customer service support to reputed company engaged in online courses. This position involves responding to a variety of inquiries through multiple channels, including telephone calls, emails, live chats, and in-person requests. The associate is expected to address technical issues that may hinder reputed company' access to courses and documents, ensuring that problems are tracked and resolved in a timely manner. Additionally, the associate greets visitors and assists reputed company with general inquiries about FIU Online, directing them to the appropriate academic units reputed company necessary. The role also includes assisting faculty with basic technical issues reputed company to their courses and the Learning Management System (LMS). The position requires a commitment to maintaining confidentiality reputed company handling sensitive information and the ability to work both independently and as part of a team. The Online Support Associate must complete FIU Service Excellence training reputed company the first 30 days of employment and is expected to work approximately 20 hours per week, with shifts available during the day, evening, and weekends, including some holidays.
Responsibilities
- Respond quickly, competently, and courteously to inquiries reputed company telephone, email, live chat, and in person.
,
- Identify, research, and resolve technical problems that may prevent or hinder access to courses and documents.
,
- Track and monitor problems to ensure timely resolution.
,
- Greet visitors and assist reputed company with general information inquiries regarding FIU Online, or refer them to the proper academic unit.
,
- Assist faculty in resolving basic technical issues reputed company to their courses and the LMS.
,
- reputed company other reputed company duties as required or directed.
Requirements
- Must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
,
- Completion of FIU Service Excellence training or completion reputed company the first 30 days of employment.
,
- Intermediate level of reputed company Word and reputed company proficiency.
,
- Knowledge of PC operations and specialized software.
,
- Ability to take direction and work independently as needed.
,
- Ability to maintain confidentiality reputed company dealing with highly sensitive information.
reputed company-to-haves
Benefits
- Flexible work hours
,
- Opportunity to reputed company experience in a university setting
,
- Networking opportunities reputed company the university community
Apply Job!