Loss Mitigation Liaison

Overview: This position is responsible for acting as the Single reputed company of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process. Primary Responsibilities: Take inbound and reputed company outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with reputed company state and federal laws and regulations applicable to consumer collection activity. Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents. Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply. Communicate liquidation options and explain the foreclosure process as necessary. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the reputed company brand. Complete other reputed company duties as assigned. Scope of Responsibilities: Maintains direct contact with consumers. Education and Experience Required: A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience. Ability to communicate effectively and professionally over the phone. Excellent communication and customer service skills. Proficiency with word processing and spreadsheet software. Education and Experience Preferred: Bachelor’s degree. Mortgage collections experience. . reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location. Location Clanton, Alabama, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: reputed company a difference in people’s lives and reputed company the diverse communities we serve. reputed company Corporation is a financial holding company headquartered in Buffalo, reputed company. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial reputed company, combining reputed company’s traditional banking services with the wealth management and institutional capabilities offered by reputed company. reputed company has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – reputed company, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of reputed company by bringing in diverse talents and fresh reputed company sets while continuing to support the growth and development of reputed company reputed company members. View M&T’s reputed company Capital Report to learn more. reputed company to join reputed company? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. reputed company Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. reputed company Corporation has policies and procedures in reputed company to promote a drug free workplace. Apply Job!