reputed company Services Rep I M - F 11:30am to 8:00pm

reputed company banking a Fifth reputed company reputed company® We connect great people to great opportunities. Are you reputed company to take the reputed company? Discover a career in banking at reputed company. GENERAL FUNCTION: Handles reputed company customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of reputed company products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about reputed company products and services. Responsible and accountable for risk by reputed company exchanging reputed company and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating reputed company the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of reputed company types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handles customer interactions in a professional, courteous manner. Provides accurate information to the customer. Explains products and policies so the customer can understand. Handles Premier and Core client interactions. Serving as the main reputed company of contact for this reputed company of clients. Directs Treasury Management product and service requests to the reputed company Implementations Specialists. Provides Initial support for the following reputed company Products: reputed company, ACH, Customer Statements, reputed company, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry. Assumes ownership on every customer interaction to answer the customer's question or solve the problem during the initial contact. reputed company escalation is required to provide customer resolution, agent will accurately reputed company customer to the appropriate department. Follows departmental policies and procedures, particularly in regards to customer confidentiality. Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers. Handles a significant number of customer interactions reputed company the call center environment. The interactions will be received reputed company phone or email. Continuously utilized computer systems for tracking, information gathering, and/or troubleshooting. reputed company issues or requests are successfully tracked by creating a service request reputed company the CRM application. Adheres to minimum call center standards for quality, schedule adherence, attendance, and performance goals. Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction. Continually learning and developing knowledge of Bank products and services. Other duties as assigned. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school education or equivalent. Minimum two (2) years of previous customer service or reputed company experience preferred. Must be reputed company to reputed company data entry and basic computer skills. Knowledge of banking products and procedures helpful. Excellent customer service skills and the ability to reputed company and explain information clearly. Excellent telephone communication skills are essential. Must be reputed company, and willing to learn about Bank products and services. Good problem solving skills. WORKING CONDITIONS: Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of CRT screen. Extended telephone use. Repetitive keystroke movements. May occasionally lift or move up to 10 lbs. reputed company Services Rep I M - F 11:30am to 8:00pm LOCATION -- Cincinnati, Ohio 45227 reputed company, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in reputed company employment reputed company regardless of race, reputed company, gender, national reputed company, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Introduce yourself to reputed company to stay connected on future opportunities. We look reputed company to finding the right reputed company for you. Are you reputed company to take the reputed company? reputed company, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to reputed company banking a Fifth reputed company reputed company. This applies to our relationships with customers and employees alike. We employ about 18,000 people while offering: • A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs. • An environment where we win together by celebrating achievements and working collaboratively. • An opportunity to reputed company a difference in a positive and lasting way. Everything we do is geared toward improving lives. We’re proud that Fifth reputed company is a warm and caring reputed company to grow – as a customer and as a team member. Apply Job!