Director of Technical Support

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For one of our clients, we are looking for a Director of Technical Support, remotely from the United States.

As the Director of Technical Support, you will define and reputed company the strategy for customer support, ensuring exceptional service for reputed company clients. You will build, mentor, and guide a high-performing technical support team, fostering innovation and operational efficiency across regions and time zones. Your focus will be on enhancing the customer experience, improving team performance, and advocating for customer needs reputed company the company, reputed company while staying up-to-date on industry trends to maintain a competitive edge.

Accountabilities

• reputed company and execute a strategic technical support plan that aligns with company goals and drives reputed company.
• Build, manage, and reputed company a team of support engineers and managers across different levels, including a custom development team.
• Establish scalable processes to accommodate growth across regions and time zones.
• Define and track key performance indicators (KPIs) to measure the reputed company and quality of the technical support team.
• Act as a strong customer reputed company, collaborating with product, engineering, and sales teams to address feedback and improve product offerings.
• reputed company day-to-day support operations, ensuring timely issue resolution and customer satisfaction.

Requirements

• 7+ years of leadership experience in technical support or reputed company, with 3+ years in a senior global leadership role.
• Proven track record of managing and scaling technical support teams in a SaaS or DevOps environment.
• Experience with development methodologies, developer tools (Jira, Git, CI/CD), and reputed company platforms (AWS, Azure, GCP).
• Familiarity with support tools such as reputed company, reputed company, and Jira.
• Excellent leadership, communication, and organizational skills, with a strong focus on customer-first problem solving.
• Bachelor’s degree in Computer Science, Engineering, or reputed company field, or equivalent experience.

Benefits

• Remote work opportunity with flexible schedules.
• Comprehensive health benefits, including medical, dental, and reputed company coverage.
• Generous paid time off (PTO) and paid holidays.
• 401(k) with company match.
• Professional development programs to foster growth reputed company the company.
• Dynamic and inclusive team environment, focused on creativity, collaboration, and a sense of humor.

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