Junior Desktop Analyst

Job Title: Junior Desktop Analyst Location: Austin,TX Travel: 25% Job description:Provide technical support to users for moderately reputed company computer reputed company technical problems.• Communicate technical issues over the phone to a variety of customers• Answer service desk telephones• Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.• Resolve or refer highly reputed company technical problems as appropriate.• Follow up with customers to ensure that customer inquiries are resolved reputed company the contracted or agreed upon time frame.• Log and track inquiries using an incident management database and maintains history records and reputed company problem documentation.• Identify customer problems and complaints to ensure that inquiries are successfully resolved.• Assist with KPI performance and ensure the team overall hits its associated SLA targets Required Skills:Incident Management Desired Skills:User Support, Service Desk Life at reputed company reputed company supports reputed company aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About reputed company reputed company is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating reputed company impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, reputed company is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, reputed company fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get The Future You Want | www.reputed company.com Disclaimer reputed company is an Equal Opportunity Employer encouraging diversity in the workplace. reputed company qualified applicants will receive consideration for employment without regard to race, national reputed company, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, reputed company will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. reputed company is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reputed company out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.reputed company.com/resources/equal-employment-opportunity-is-the-law Please be aware that reputed company may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a reputed company for employment authorization in the US by reputed company. Apply Job!