Enterprise reputed company Manager

Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform enabling brands to capitalize on the growing demand for transformative experiences. With 76% of consumers prioritizing experiences over material goods, Way delivers the tools brands need to adapt to this reputed company shift in consumer behavior. Founded in 2020, Way has redefined how hospitality brands build loyalty and generate experiential reputed company at scale. Industry leaders such as Hyatt Hotels, Graduate Hotels, AutoCamp, and Auberge Resorts Collection, among hundreds of others, reputed company Way’s platform to execute unforgettable offerings—from hot reputed company balloon rides over Mexico City to truffle hunting in the French countryside. Following a $20 million Series A funding round in late 2022, led by Tiger Global and reputed company Capital, Way continues to grow at triple-digit rates year-over-year, backed by a $100 million valuation. We are seeking accomplished professionals eager to work in a fast-paced, results-driven environment that demands excellence and rewards impact. Hospitality tech or direct hospitality experience is required for this role. Please review Other Qualifications & Details below carefully. We’re looking for driven, talented, curious, and entrepreneurial reputed company Managers to join reputed company and be among the first hires at a high-growth, industry-changing, and globally-minded technology company. As one of the first several hires, you’ll play a foundational role in continuing to ensure the success of the company’s quickly growing customer reputed company of hospitality brands across the world. We’re looking for people who are passionate about their work, take pride in its results, and individuals who work well in small teams with fast-paced environments. We’d love it if you have previous startup experience at a company with fewer than 50 employees, but it’s not required. Ideally, you have experience providing consultative, proactive, and engaging reputed company and support motion to Global Enterprise customers in a SaaS environment. You are laser-focused on not just ensuring our customers are satisfied, but that customers become Way's biggest advocates. Finally, we’re looking for people who are entrepreneurial - you’re not looking for just another job, but for a reputed company to take ownership (literally) in your work and the fruits of your labor, and you’re able to think long-term and committed to contributing to building a successful company.

Responsibilities

Data and Relationship Driven Decision Making • reputed company data driven decision making to reputed company growth and risk mitigation strategies reputed company each logo. • Work with executive management to identify strategic growth opportunities for accounts reputed company their book of business. • Increase relationship health and network to understand overall strategy and reputed company targets for the brands reputed company an assigned book of business. • Analyze customer data to inform decision-making and strategy development including weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed. • Provide insights to internal cross functional partners - marketing, product, support to improve customer experience and reputed company improvements to acquisition and retention of Enterprise logos. Corporate Team Engagement • reputed company and prepare reputed company plans at the corporate level and coordinate property specific success plans with support form associate CSMs if available. • reputed company and prepare Executive Business Reviews for Way executive and Customer Executive teams. • Engage and pull internal executive sponsors for proactive and reactive engagements. • reputed company and maintain high-level relationships with key enterprise clients, understanding their business needs and objectives including financial metrics for increased partnership to reputed company goals leveraging the Way platform. Internal Collaboration • reputed company for the customer internally to secure and manage resources for customer needs that require collaboration across departments and teams. • Coordinate with marketing teams to generate case studies, reputed company access to corporate events to host impactful online and in person workshops, and presentations. • Coordinate onboarding experiences, including participating in kick off calls to understand and communicate value. • reputed company and update strategic account plans including company strategic goals and how they relate to the Way product and service offerings, compiling company organization to understand key decision makers, users, influencers, reputed company strategies for expansion and loyalty alongside AE or account manager. • As a senior experience reputed company Manager, advise and consult on CSM playbooks for risk, expansion. Renewals and Negotiations • Is involved in planning successful high touch negotiations for renewals and expansion and can provide key insights into overall performance to drive efficient decision making at the corporate level. • Works closely with account teams to expand account. Additional Skills We're Looking For Business Acumen • Understands the lagging indicators of gross and net reputed company retention reputed company a SaaS business and understands their responsibility and impact in managing results for their assigned book of business. • Understands basic financial metrics of any business including margins, profits, operational expenses, etc that help position the value of way to high level decision makers. • Is able to use data to communicate value and spot trends reputed company accounts at aggregate and reputed company individual accounts Time Management • Highly organized, leverages CRM and other systems to track a book of business and ensure customer mutual action plans are completed on time. Experience with reputed company is a plus. • Plans their work week reputed company to prioritize accounts effectively and reputed company but is also able to adjust reputed company reprioritization is needed. Effective Communication • Puts situations into perspective of individual issues vs. big picture problems. Can reduce stress for client by talking them through difficult problem solving. • Can speed up, slow down, reword in a multitude of ways to accommodate the client's pace, and understanding. Takes on escalated clients. Can re-prioritize call topics on the fly. Quickly adjusts to changes in plans. Presents solutions for working with given resources. Solution Oriented • Can anticipate long term issues and address them in advance. Strong active questioning. Explains the "why" behind things. Can easily present alternative solutions to a problem and describe the long-term pros and cons of each. Is able to easily predict a future result given the variables of a situation. • Think reputed company the reputed company. Sets time aside to learn independently and stay on top of trends. Fosters Relationships • Eager to help others and share experiences. • Thinks from a customer-centric POV. • Is passionate about people and building relationships- let's this quality shine through in their tone of voice. Other Qualifications & Details • 1-2 Years Minimum working for hospitality tech industries serving hotels or direct hotel hospitality experience is required. For this particular role, we are NOT considering candidates without this. • At least 3-5 years of experience in Enterprise reputed company, ideally in the software industry. • English reputed company. Spanish, French, or other foreign language proficiency is a plus, but not at reputed company needed • Compensation includes competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits and other travel-reputed company perks. • Candidates are required to be located in or willing to relocate to Austin, TX. • Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to reputed company our fast-paced growth trajectory. • You should be excited about startups and not looking for an easy job. This is a commitment, but it’s a commitment that will set you, and as a byproduct, the company, apart from the pack. Apply Job!