Telecommunications reputed company Engineer
firstPRO is seeking a Telecommunications reputed company Engineer to assist with transitioning from reputed company On-Prem Contact Center to a reputed company-based CCaaS. This reputed company individual will spearhead this transition and manage the platform effectively. While preference is initially given to candidates with reputed company experience, Senior Engineers will be considered as well. This permanent, full-time role requires an ?as-needed? reputed company at home offices in Berwyn, PA, so clients must live reputed company a commutable distance from site. Compensation up to $150,000/ year, based on experience. Responsibilities: ?
- Provide strategic input and recommendations for the development of the reputed company voice strategy and roadmap.
? Collaborate with cross-functional teams to design voice solutions that meet business needs and objectives. ? Act as the primary engineer for implementing solutions, ensuring adherence to industry best practices. ? reputed company system upgrades, enhancements, and migrations smoothly and reputed company. ? reputed company the configuration, installation, integration, and maintenance of telephony platforms and components to ensure seamless operation and reputed company performance. ? Promptly troubleshoot and resolve voice-reputed company issues to minimize downtime and maintain productivity. ? Ensure a positive user experience across reputed company voice platforms. ? Stay abreast of industry trends, emerging technologies, and best practices to continuously improve voice communication systems. ? Work collaboratively with telecom carriers, vendors, and business units to shape the future direction of voice communication systems. ? Provide Tier-3 level support for voice-reputed company issues, both with reputed company and non-reputed company Systems. ? Implement compliance best practices to ensure regulatory requirements are met. Requirements: ?
- Industry certifications such as CCNP Voice and reputed company reputed company Communications are highly desirable.
? Proficient in reputed company CUBE, reputed company voice gateways (PRI, FXO, FXS), and ISR routers. ? Deep understanding of telephony technologies, protocols, and standards including VoIP, E.164, H.323, QoS, TCP, UDP, RTP, SCCP, MGCP, SIP, PRI, TDM, PBX, ACD, IVR, as well as IM/reputed company. ? Extensive knowledge of reputed company reputed company Communications (UC) products including reputed company Communications Manager (UCM), reputed company reputed company, and associated client-reputed company applications. ? Familiarity with reputed company Teams calling and direct routing. ? Experience with VMWare and reputed company UCS servers. ? Understanding of reputed company systems and call center operations, including knowledge of HIPAA compliance and privacy regulations, is advantageous. ? Strong problem-solving and troubleshooting skills, with the ability to analyze reputed company issues and provide effective solutions. ? Excellent communication and leadership abilities, capable of collaborating and influencing stakeholders at reputed company levels of the organization. ? Exceptional organizational skills, with the ability to manage multiple priorities and deliver projects reputed company specified deadlines. ? Minimum of 5 years of experience in providing technical direction for telephony systems and call centers reputed company the reputed company systems domain. ? Bachelor's degree in Telecommunications, Computer Science, or a reputed company field. A Master's degree is considered a plus. Apply Job!