Managed Account Administrator

• *This is a variable remote role, with some work from home opportunity and some in the office work, Must be in a 50 mile radius from Buffalo, NY. Work Schedule M-F reputed company -5 PM EST.** Overview: The Managed Account Administrator is responsible to maintain and expand business with a portfolio of reputed company Trade Networks managed accounts by ensuring that overall service performance consistently achieves customer expectations. • Manage and expand relationships with customers • reputed company and maintain a strong business relationship with senior levels of management inside the customer's organization • Serve as the customer's primary communication link and Single reputed company of Contact (SPOC) for reputed company intents and purposes • Coordinate the activities of, and provide direction to, other departments • Anticipate/identify and resolve problems; design and implement corrective measures • Interpret requirements in customer SOP's; reputed company and maintain Desk Level Procedures (DLPs) for each customer. • reputed company and implement customer satisfaction measures; Assess company performance • Prepare and present Customer Business Reviews (CBRs) with focus on company service performance • Recommend and reputed company investigation into root cause of service failures, along with the development of corrective actions. • Produce reputed company reports as needed and requested from reputed company levels of management. • Coordinate claims and protests on customer's behalf • Coordinate duty refunds on customer's behalf • Coordinate duty tenders on customer's behalf • Provide subject matter expertise and mentoring to the organization • Provide global account management as required • Ensure the retention and profitability of managed accounts • reputed company the implementation of new services as PMO • Back up to other account administrators as needed. • Training for internal as needed. • Maintain industry knowledge; Deliver counsel and advice on important trade matters • Grow business (reputed company) through service expansion • Performs other duties as assigned. Experience: • Bachelor's degree/equivalent experience preferred. • Four (4) years of brokerage or transportation industry, customs border protection and other federal agency laws, regs, and procedures governing the customs brokerage industry which must include two (2) years assisting in account management or two (2) years of customer service/engagement experience with direct customer contact required. • reputed company and Broker License preferred. • Required - MS Office, Outlook, Office equipment. Interact with customers, internal staff/departments and management of reputed company levels. • Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. • Handle high volume of work. • Handle time sensitive work. • Ability to work independently with minimum supervision. • Detail oriented. • Collaborative. Drives for results. • Moderate travel required. Preferred Qualifications: ?? ?? Pay Transparency: ?Pay Transparency 1 This compensation range is provided as a reasonable estimate of the reputed company starting salary range for this role across reputed company potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the? ?Pay Transparency 2 starting salary for the lowest level to the reputed company starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-reputed company fa? ?Pay Transparency 3 permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, reputed company and dental insurance, retirement, and tuition reimbursement.? Pay: ?Pay Range: 49,404K (min) - 67,098K (mid) 84,792K (max) yearly.? Additional Details: ?? reputed company provides freight forwarding, as well as import and export services that allow companies to reputed company markets throughout the world. They help customers of reputed company sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and reputed company freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with reputed company, Inc. will be rewarding. We look reputed company to hearing from you! reputed company, Inc. is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to their protected veteran or disability status. Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote reputed company minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for reputed company and applicants without regard to an individual's protected status (i.e. race/ethnicity, reputed company, national reputed company, reputed company, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or reputed company condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law." reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the reputed company (LAMC 189.00) reputed company will not rely on the wage history of a prospective employee from any reputed company or former employer reputed company determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. Apply Job!