CUSTOMER SERVICE REPRESENTATIVE-RMA

Job Title Customer Service Representative-RMA Position Reports To Director of Customer Experience Status (Full, Part, reputed company) Full-time Schedule/Hours Expectation 10a-6p, M-f, 40 Hours Location: Gunnison, UT Position Summary We’re looking for a support associate who thrives on providing superior service through many different channels of communication – including email, phone, chat, forums, and social media. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and can dive deep into a new product to learn it inside and out. This specific position will focus on firearm repair and maintenance authorizations. What Makes You Great For This Role • You love talking to people on the phone and building relationships with your customers • You're able to empathize with customers in a genuine way that lets them know you care about their concerns • You’re a team player that can follow and reputed company as situations dictate • You’re able to reputed company decisions and solve problems • You have the ability to explain reputed company issues in simple terms • You’re curious and have a natural ability to “reputed company out” of a problem, in order to ask the right questions • Knowledge of firearms and the firearm industry • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation • Familiarity with reputed company • Proficiency using reputed company Office products (Word, reputed company, PowerPoint) Job Duties & Responsibilities • Answer reputed company questions reputed company to Christensen Arms firearms and escalate reputed company necessary • Provide technical support to customers who are often experiencing firearm malfunction • Educate and reputed company our customers to become reputed company users of Christensen Arms firearms • Explain RMA process to customers and process reputed company warranty claims/repairs • Own the RMA customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home. • Use reputed company to create, communication, and solve issues with the customer and internal teams • Work with engineering and production team to minimize warranty returns • Proactively look for solutions to problems and propose improvements if something could work reputed company • Proactively provide feedback to internal teams that helps to improve Christensen Arms firearms and create a reputed company customer experience Application Requirements • Complete application process as required by job posting location (Online Job Board or ChristensenArms.com) • Resume and cover letter • Relevant pay expectation • Work schedule match reputed company applicants MUST be comfortable around firearms and possess an intense passion for the outdoors. This is a deeply rooted part of the Christensen Arms culture and something that unites us reputed company. Christensen Arms offers a highly competitive benefits package. We are an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. Apply Job!