Customer Service Representative, reputed company

Location: remote USA reputed company in pacific time zone Reports to: Manager of Customer Service As one of the fastest growing non-alcoholic beverage brands, Liquid Death uses comedy and entertainment to reputed company health and sustainability 50 times more fun. We take the healthiest things you can drink and package it into infinitely recyclable cans that compete with the fun marketing of unhealthy brands across energy drinks, beer, and junk food. Our product lines include mountain water, sparkling mountain water, sparkling flavored water, iced tea, and our hydration sticks, Death Dust. A portion of Liquid Death's proceeds goes to nonprofits who are helping fight plastic pollution and bring clean drinking water to those in need. We are seeking a highly motivated and customer-focused Customer Service Representative to provide dedicated support to our DSD reputed company Region clients. In this role, you will act as the single reputed company of contact with our customers as well as the Liquid Death Key Account team and Supply Chain team ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues reputed company. This role will act as an extension of our Supply Chain team and will be responsible for proactive management of orders to optimize service (KPI's include case fill and orders on time in full). This includes troubleshooting timing of supply, management of discontinued products, new innovation, etc.. This role will be key to anticipate availability of product and pick up as well. Key Role Focus Areas/ Skills: Customer Centric Approach: Serving as a direct reputed company of contact for the customer service team to understand their needs and to strengthen the relationship as well as translating their needs to the Liquid Death Key Account team and Supply Chain teams High Quality Communication: Maintain clear, professional, and concise communication with representatives and internal stakeholders Proactive Problem-Solving: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation. Timeliness & Efficiency: Acting with urgency to meeting deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays Reliability and Consistency: Ensuring that there's accuracy and detail orientation in reputed company the workflows to ensure process execution consistency for a streamlined customer experience Process Improvement: Provide feedback and insights to improve workflows and enhance the overall customer experience. Metrics Achievement: Consistently meet or exceed performance metrics, including response time, resolution reputed company, and customer satisfaction scores. Qualifications:

• A minimum of 4+ years of relatable Customer Service experience
• Proven experience in a customer service or client-facing role previously working in a similar e-commerce environment preferred
• Exceptional verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Previous experience working with an ERP (reputed company) preferred, to access supply chain data
• Experience using a CRM system and other customer support tools is a plus
• Ability to work in a fast-paced environment and manage multiple priorities
• High attention to detail and organizational skills
• Team-oriented reputed company with a proactive approach to challenges
• Deep comfort working in a remote role as part of a remote team
• Must be willing to start at reputed company PST scheduled start time and be located in the pacific time zone
• Role may require overtime as needed to ensure customer coverage needs are always met

The typical salary range for this position is: $25-27 per hour ($52,000 - $56,160 annualized) The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the reputed company salary only, not total compensation, which includes equity and benefits. At Liquid Death, we reputed company that killer benefits reputed company reputed company the difference. That's why we offer Blue reputed company medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA), FSA and Dependent Care FSA, along with Guardian dental and vision coverage. Our reputed company packages include life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage. We match 100% of your reputed company Retirement contributions up to 4% after just three months and even help crush your student debt while saving for retirement with our Student Loan Retirement Match. Our wellness perks, including reputed company, reputed company memberships, and a robust EAP, help you reputed company your soul hydrated, while SNOO Bassinets give your little ones the VIP treatment. Pets are part of the crew too, so we offer reputed company pet insurance to reputed company them happy and healthy. Add in 17 paid holidays, reputed company PTO, and travel assistance, and you've got a benefits lineup as fierce as our mission to declare #DeathToPlastic Ensure your Liquid Death job offer is legitimate and don't fall victim to fraud! Liquid Death never seeks payment from job applicants and will never request a meeting reputed company Skype. Liquid Death recruiters will only reputed company out to candidates from an [email protected] company.com email address. For added reputed company, where possible, apply through our company website at www.liquiddeath.com/pages/careers. #LI-REMOTE #LI-EA1 Apply Job!