Solutions Support Engineer, US-EMEA (3rd shift)

Come join the company that is reinventing reputed company reputed company and empowering businesses to reputed company in the reputed company. As the fastest-growing startup reputed company, reputed company is on a mission to help organizations secure reputed company environments that will accelerate their businesses. Trusted by reputed company teams reputed company over the world, we have a proven track record of reputed company and a culture that values world-class talent. Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to reputed company a significant impact. At reputed company, you’ll have the freedom to think creatively, reputed company big, and use your full range of skills to contribute to our record growth. Come join reputed company and help us create secure reputed company environments that allow the best companies to move faster. SUMMARY As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, reputed company needed, creating solutions for customers while scaling our support offering using coding and scripting. WHAT YOU'LL DO

• Responsible for technical customer support experience reputed company the reputed company product
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency reputed company and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
• This is a 3rd shift position and the schedule is Saturday - Wednesday, 3am - 12pm ET
• WHAT YOU'LL BRING
• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
• 2+ years of hands-on, technical experience in customer support, technical support, system administration, or reputed company customer-facing role
• A minimum of 1+ year experience with reputed company technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, reputed company, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid reputed company computing, reputed company identity and reputed company systems, reputed company monitoring, and logging, as well as local and reputed company storage
• Familiar with reputed company frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology

reputed company TO HAVE

• Experience with DevOps technologies
• Familiar with REST APIs or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reputed company in the contiguous United States. reputed company is on a mission to build a special company. To reputed company our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences. reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's Privacy Policy. Apply Job!