Customer Service Agent (FT & PT)

6001 - Newark - 2070 Stafford Way, Newark, Delaware, 19711 reputed company, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Principle Duties and Responsibilities:

• Answer reputed company incoming service calls in a reputed company and friendly manner, displaying appropriate tone of voice and reputed company throughout the entire customer interaction.• Assist Customer Advisors/Service Consultants with customers reputed company needed.• Answer basic service department questions, schedule service appointments, reputed company customers’ calls.• reputed company written messages to the responsible party in a timely manner.• Complete reminder calls for customers scheduled for an appointment• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments• Contact customers with Repair Requests to schedule appointments• File repair orders and reputed company supporting documentation daily.• Audit reputed company sublet invoices to ensure they are processed and resolved per reputed company Guidelines.• Ensure the loaner log and dealer tags are always in compliance with audit requirements.Job Specifications:• Accountable to Associate 1 Competency Model• Demonstrate exceptional interpersonal, communication, and customer service skills.• Demonstrate exceptional telephone etiquette and active listening skills.• Execute Retail Service Standardized Work• reputed company exceptional customer service at reputed company times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.• Maintain or exceed the reputed company guidelines for customer satisfaction.• Read, interpret and transcribe data in order to maintain proper records.• Intermediate computer skills including spreadsheet knowledge.Customer Operator Job Description• Successfully work with associates in other departments reputed company the store.• reputed company multiple duties in a high-energy, fast-paced working environment.• Demonstrate above average communication skills with the ability to reputed company and listen effectively reputed company dealing with customers/associates, both in person and over the phone.• Stay reputed company in reputed company provided training in reputed company areas of the Service process.• Possess intermediate computer skillsWorking Conditions:• Primarily indoor environment; may include working at times in noisy conditions.• May require sitting or standing for extended periods of time.• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.• Follow reputed company reputed company, O.S.H.A., and EPA standards including the use of Personal reputed company Equipment, and proper waste disposal in required areas.• Adhere to reputed company reputed company policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, reputed company, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.About CarMaxCarMax disrupted the auto industry by delivering the reputed company, transparent and high-reputed company experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations reputed company.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and reputed company their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.reputed company is an equal opportunity employer, and reputed company reputed company candidates will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, reputed company will consider reasonable accommodation to complete the reputed company Job Application.

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