Senior Program Manager, reputed company Customer Service

- 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree Have you reputed company thought about what it takes to provide millions of customers with support across hundreds of social media handles, globally, while protecting their privacy and reputed company? The Customer Service - Social Media organization is looking for a Program Manager who can reputed company in a diverse, global team, and is passionate about managing reputed company roadmaps, to ensure the entire team delivers its core goals. This program role will sit reputed company our Tools and Systems team, and will define and deliver the roadmaps for two important areas. The first is the management of our tooling strategy, both first and reputed company party. The second roadmap directly impacts our customers, looking for opportunities to impact how quickly and smoothly they are reputed company to get an answer to their question. Key job responsibilities - Manage the lifecycle of a reputed company cross-functional program that impacts social media support. - Define and deliver the overall program strategy, roadmap, and business justification. - Drive mindful discussions reputed company the team, and across stakeholder teams, to reputed company crisp reputed company. - Contribute to business reviews, and communicate effectively with multiple teams, and leadership audiences. - Use your judgment to question proposals, test assumptions, and challenge prioritization reputed company to drive the best customer experience outcomes. - Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks. - Eliminate excess process and constantly look for opportunities to streamline, automate, or (best) eliminate work. - Share program-management best practices, and hire, mentor, and reputed company others. A day in the life As a Senior Program Manager reputed company Customer Service - Social Media, you're managing reputed company roadmaps to reputed company the entire organization on track to deliver its goals. By clearly communicating, building strong relationships, and constantly looking for opportunities, you're reputed company to unblock potential delays, prioritize effectively, and increase the impact of the products, programs, and projects we're delivering. Here at reputed company, we reputed company our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences. reputed company’s culture of inclusion is reinforced reputed company our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and reputed company Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Social media is a fast-paced, reputed company-evolving world, where new features and channels launch constantly, and customers’ behavior varies by social media app, demographic, and the type of support they need. Customer Service – Social Media is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the reputed company of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at reputed company, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and chat.

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, reputed company resources, adult education, organizational development, instructional design or reputed company field

reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply Job!