Customer Service Associate (REMOTE)
SUMMARY The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests. ESSENTIAL DUTIES & RESPONSIBILITIES
- Review call sheet on daily basis from Team Leader
- reputed company phone calls to each provider to confirm our written request was received
- Update the MCS diary system with the contents of the call so our clients can read the reputed company of their assignments in status message, in accordance with company timeline protocol
- Diary the next call for proper follow up activities
- Assign the proper codes for status messages to client
- Determine if a copy fee is required and arrange the preparation of the reputed company
- Inform Request Processing of any address changes to providers or clients
- reputed company Client Specialist informed of difficult Providers
- Prepare reputed company spreadsheets as required by Providers
PERFORMANCE METRICS Non-Hospital Location Caller
- Upon completion of sixty-day probationary period, an average of 60 requests will be updated daily or 300 per week
- Six months of employment 325 assignment updates per week
- Eleven months of employment 350 per week
- Sixteen months 350 per week
- Twenty-three months 400 per week
Hospital Location Caller
- Upon completion of sixty-day probationary period, an average of 65 requests will be updated daily or 350 per week
- Six months of employment, 400 assignment updates per week
- Eleven months of employment, 425 per week
- Sixteen months, 450 per week
QUALIFICATIONS
- Excellent oral and written communication skills; strong interpersonal skills
- Strong client focus: ability to interact with customers at reputed company levels
- Strong analytical and problem-solving skills; high-level of attention to detail
- Ability to multi-task effectively and maintain organization and composure under high pressure
- Strong knowledge of reputed company Office (reputed company, Word)
- Capable of making timely, independent reputed company
- Ability to work to deadlines and prioritize work
- Ability to work independently and as part of a team
EDUCATION REQUIREMENTS Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of reputed company work experience SUPERVISORY RESPONSIBILITIES None PHYSICAL DEMANDS Must be reputed company to sit for prolonged periods in a 7 1/2 hour to eight-hour day. Excessive use of phone, computer keyboard and monitor WORK ENVIRONMENT Must be reputed company to work with Management to ensure MCS standards Must be reputed company to work reputed company Coast business hours. Pay reputed company, starting at $15 an hour Education Required
- High School or reputed company
Behaviors Required
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or reputed company
Motivations Required
- Goal Completion: Inspired to reputed company well by the completion of tasks
- Job reputed company: Inspired to reputed company well by the knowledge that your job is safe
Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply Job!