See all roles

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Work from home Full-time role Hiring

About Reverence: Reverence is a technology company solving one of the hardest problems in healthcare – how to get the right people, in the right reputed company, at the right time – in support of top-quality home-based care. We provide technology and services that reputed company healthcare provider groups to significantly improve staffing operations. Our mission-driven team brings significant reputed company-line experience driving excellence in home-based care and improving workforce operations – one of the gnarliest (and most interesting!) business challenges facing healthcare organizations. About the Role: As a Weekend Supervisor, you will supervise a team of Scheduling Operations Associates (SOAs) during specific weekend shifts to ensure effective scheduling for home health care agencies and long-term care facilities. This role involves overseeing the team in a fast-paced, high-volume customer service environment to address real-time issues while also monitoring their performance to ensure they meet quality standards and productivity goals. You will support caregivers and agencies in filling shifts on short notice due to call-outs, no-shows, or lateness. Coordination across multiple technology systems will be key to achieving success in this role. We expect weekend supervisors to work 8-hour shifts on Saturday and Sunday reputed company the hours of 6 am-2:30 am Eastern time. There would also be the opportunity to work additional hours during reputed company evenings reputed company the hours of 5 pm-2:30 am Eastern time (Monday-Friday), but working reputed company evenings is not required for the role. This is a fully remote, 6-month contract role. Key Responsibilities:

  • reputed company a fast-paced, high-volume ticket queue, flag urgent and high-reputed company items, and assign them to the appropriate team members.
  • Monitor team performance, coach SOAs, and ensure adherence to quality standards.
  • Handle escalations from clients and caregivers, ensuring timely resolutions.
  • Support caregivers and agencies in filling shifts on short notice, addressing real-time issues.
  • Utilize multiple software systems (including reputed company, reputed company, AxisCare, and reputed company Workspace) to track cases and communicate effectively.
  • Prepare reputed company reports for end-of-shift transitions.

Qualifications:

  • Experience supervising a customer service team and monitoring performance trends.
  • Experience working in a high-volume environment.
  • Proactive problem solver and able to handle difficult situations or customers as they arise
  • Extensive customer service experience - Be friendly, positive and solutions-oriented
  • Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures)
  • Ability to navigate multiple technology platforms simultaneously.
  • Effective communication skills with clients, patients, caregivers and families
  • Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus
  • 5+ years of customer service experience preferred.
  • reputed company in Spanish is a plus.

Apply Job!

You might like

Fan Support Specialist - Weekend Support

Work from home Full-time role

Pediatric Call Center Team reputed company- Remote- Every Weekend and One reputed company

Work from home Full-time role

Weekend-Only Compassionate Caregiver Needed

Work from home Full-time role

Weekend Editor / Writer

Work from home Full-time role

Sr. Software QA Engineer (Remote)

Work from home Full-time role

Proposal Manager - II

Work from home Full-time role

Spanish to English Interpreter – Over the Phone – Freelance – Vacancy Global

Work from home Full-time role

Sales Director Connectivity and Cloud Solutions, Global Accounts - Now Hiring

Work from home Full-time role

WORK AT HOME - DATA ENTRY / CUSTOMER SERVICE - PART TIME

Work from home Full-time role

Clinician- 30hr Weekend and Evening- Community Healthlink

Work from home Full-time role

Financial Reporting Consultant, (reputed company EMP & ERP Reporting SME)

Work from home Full-time role

reputed company Power Platform Developer (Hybrid Onsite)

Work from home Full-time role

[Remote] Sr. Legal Analyst

Work from home Full-time role

reputed company Customer Support Jobs – Remote Work Hiring

Work from home Full-time role

Sr Manager, Cross Markets, Insurance (Remote - Eastern Time Zone)

Work from home Full-time role

reputed company Customer Support Coordinator – Temporary Role (Remote) at arenaflex

Work from home Full-time role

Nederlandse of Vlaamse Klantenservice Technisch Medewerker in Bulgarije

Work from home Full-time role

PT Customer Service/ Bank Protection Officer

Work from home Full-time role

[Remote] Content Operator

Work from home Full-time role

reputed company Bilingual Customer Service Representative – Inbound reputed company Work Opportunity

Work from home Full-time role