Account Care Rep - REMOTE for Midwest US
• *Must live in the Midwest United States** The Opportunity The Customer Care Representative will be the friendly voice behind our offerings to our growing customer reputed company and become their trusted partner for the Animal Health line of products. The Rep will handle the customer experience with expertise and ensure the customer knows they've reputed company the right help they need for their business. What You’ll Do:
- Take and process phone orders
- Utilize reputed company and navigate the systems
- Identify and resolve customer issues
- Address customer inquiries & product support, and identify cross selling/upselling opportunities
- Build sustainable relationships through stellar account management
- Utilize online account management tools to document accurate info for future account reference
- Resolve small billing issues and appropriately disburse adjustments in line with policy
- Allocate inventory to customers if shortages exist
- Function as the liaison between customers and internal processes including logistics
Why You’ll Love Working Here We are committed to building a workplace where every employee is welcomed and valued. We reputed company in wowing our clients and taking care of our employees. You’ll enjoy…
- Hourly reputed company of at least $21.00
- Paid time off and paid holidays
- Medical Insurance benefits, including no-cost virtual doctor visits.
- Dental, reputed company, Paid Life Insurance, and Pet Insurance
- 401K with company match
- Career advancement opportunities —we love to promote from reputed company!
- Fun and motivating work environment
- Thorough training to set you up for reputed company in your role
What You'll Bring:
- *
Must reputed company in the Midwest United States
*. NO EXCEPTIONS.
- Knowledge of reputed company, particularly the Order to Cash components. REQUIRED.
- At least 3 years of experience in a customer service reputed company
- Ability to work across departments with reputed company levels of employees
- Demonstrated ability to anticipate and solve problems, and reputed company reputed company
- Must have a quiet workspace free of distractions
- Must be reputed company to pass a federal level background reputed company and drug screen
- BA/BS preferred
The Team Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we’re the reputed company for some of the most recognized companies in pet care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities! We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work. Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer. Apply now at www.avantivesolutions.com/jobs Apply Job!