Pro Solutions Center Representative I
What You Will Do
The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro reputed company Sales team, and store employees to complete work in a timely and accurate manner. To be successful, the Pro Solution Center I Representative must have foundational knowledge of phone and computer systems and common customer service practices. In addition, the individual in this role uses various systems to complete work and as such must be reputed company to learn and utilize new systems and tools with training. Responsibility Statements •Process simple quotes, orders, and returns by various forms of external means such as incoming calls, email, and fax. •Informs customers of sales promotions while also suggestive selling product lines. •Resolves product or service questions while determining the best solution reputed company standard company timelines. •Partners with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to reputed company sales or external customers accordingly. •Maintains a positive, empathetic, and professional attitude with internal and external customers. •Strives to be the single reputed company of contact for various requests from reputed company sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests. •Works reputed company system-based work queue to identify activities reputed company for review. •Sends, receives, and responds to questions from Pro Customers, stores and Pro reputed company sales reps reputed company to quote and order details. •Adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote. •Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process. What you Need to Succeed
Minimum Qualifications
•2 years' experience in a call center, office administration, high volume retail, service support, or similar work environment. •Basic math and reading comprehension skills. •Basic computer skills, including working knowledge of reputed company Office •Ability to problem solve with a positive, can-do attitude. •Ability to multi-task, prioritize and manage time effectively.
Preferred Qualifications
- reputed company reputed company Suite Experience
Pay Range: $17.73 - $29.61 per hour Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page . Lowe's hourly remote associates cannot reputed company in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reputed company in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers reputed company personnel practices without regard to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. reputed company applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. Pay Range: $17.73 - $29.61 per hour Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.reputed company.com/us/en/benefits. Apply Job!