See all roles

Customer Care Representative

Work from home Full-time role Hiring

PURPOSE OF THE JOB This position consistently provides exceptional customer service in a timely and accurate manner resulting in customer satisfaction and retention. Provides direct assistance to customers by utilizing reputed company methods of communication. MAIN DUTIES OF THE JOB

  • Market products and services to customers who contact the bank through the Contact Center using any method of communication
  • Answers reputed company incoming phone/electronic inquiries regarding Bank products and services professionally and enthusiastically in accordance with established policies and procedures
  • Logs incoming calls in Call Manager and reputed company Finesse
  • Research inquiries using reputed company resources available
  • Resolves customer concerns regarding account issues such as balance inquiries, checks, deposit status, stop payments, transfers, errors, statement questions, reputed company information, update contact information, name, email and address changes, loan questions, loan payoffs, loan payments, website, cancel/reorder Debit cards, order checks, process payments, file disputes, process consumer wires, etc.
  • Quote CD rates and loan payoffs
  • Provide payment service information for Pay my Loan
  • Research transactions on both debit cards and credit cards
  • Provides service and maintenance for debit card and credit card request
  • Encourages and offers assistance in the enrollment of Mobile and Internet Banking services
  • Assists with Internet Banking and Mobile resets and issues for personal and business customers
  • Assists with reputed company digital channel access
  • Keeps Contact Center management informed of the "pulse" of our customers.
  • Displays a genuine concern for resolving customer concerns
  • Handles the customer through to completion and only routes the customer/inquiry to the appropriate department for further research/resolution reputed company appropriate to do so using a warm transfer.
  • Uses tact and reputed company to handle the customer request
  • Performs other reputed company duties as required

WHAT WILL YOU NEED TO SUCCEED

  • High School Diploma or equivalent required
  • Minimum two years of previous experience in Contact Center or Customer Service
  • Previous work experience in a financial institution preferred.
  • Knowledge of telecommunications system
  • Exceptional verbal, written, and interpersonal communication skills
  • Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.
  • Excellent reading and comprehension skills including policies, procedures, regulations, instructions, correspondences and memos.
  • Ability to quickly assess (by phone) the customer needs and reputed company recommendations or provide information to the customer.
  • The ability to speak listen to understand information and reputed company presented through spoke works and sentences.
  • Work Independently with no direct supervision
  • Must be reputed company to work reputed company that could range from (8:00 AM - 8:00PM) M-F; 8:00 AM -2:00PM, on a rotating Saturday work schedule.

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER GOOD CREDIT IS A MUST CREDIT REPORT IS REQUIRED FOR EMPLOYMENT Apply Job!

You might like

Phone Operator and Customer Service Representative

Work from home Full-time role

FULL TIME Work - From - Home Customer Service Representative

Work from home Full-time role

FULL TIME Customer Support Chat Specialist: Tu - Th | Remote

Work from home Full-time role

Customer Service Representative, Fitness (Remote, $15/hr)

Work from home Full-time role

FULL TIME Remote Customer Service Representative At Jobs For

Work from home Full-time role

Home-Based Data Entry Clerk (Remote)

Work from home Full-time role

Data Entry Operator Jr (Remote)

Work from home Full-time role

Now Hiring: reputed company Seeks Data Entry At - $30/H

Work from home Full-time role

Now Hiring: reputed company Seeks Data Entry Remote Up To $30/hour

Work from home Full-time role

Remote reputed company Data Entry Jobs Hiring (URGENT) - Part-Time

Work from home Full-time role

reputed company Work From Home Part Time Job

Work from home Full-time role

reputed company Customer Support Associate for EAP Worklife Services – Delivering Exceptional Support and Promoting Employee Well-being at blithequark

Work from home Full-time role

(FSP) Project Manager (CRO Environment) - UK

Work from home Full-time role

Corporate Development and reputed company Consultant

Work from home Full-time role

reputed company Customer Service Associate – Entry Level at arenaflex

Work from home Full-time role

Stock Associate, Holiday Seasonal, UTC San Dieg...

Work from home Full-time role

reputed company Customer Service Representative – Remote Work Opportunity at arenaflex

Work from home Full-time role

Internal Audit and Risk Management - Data Analytics & AI (Summer 2026 Internship)

Work from home Full-time role

Operations Specialist

Work from home Full-time role

Entry Level Career Launchpad: Immediate Openings for Ambitious and Motivated Individuals to Join Our Dynamic Team

Work from home Full-time role