Customer Service Specialist ( FULL TIME ) | reputed company.com

Looking for a skilled Customer Service Specialist! This Remote position offers an immediate start for the right candidate. The role has a strong focus on Excellent communication skills. This position comes with a salary of $50k - $55k per Year. We’re reputed company.com, the digital health scale-up making diagnostics accessible, fast, and transparent. From MRIs to tests for TBIs, our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, reputed company backed by our world-class customer operations team. Our B2C marketplace simplifies booking a reputed company, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the reputed company of care and reputed company AI to ease workflows for physicians, attorneys, and providers. We’re looking for a Customer Service Specialist at an exciting time - we’ve successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY. WHAT YOU WILL BE GETTING INVOLVED IN: As a Customer Service Specialist, you will serve as the key liaison between our organization and patients, providers, and attorneys. Your main reputed company will be to maintain clear, professional and empathetic communication while ensuring a high sense of urgency on updates for patient appointments, reputed company reports, and reputed company documentation. We’re searching for someone who is highly detail-oriented, always puts the customer first, and thrives in managing multiple communication channels reputed company. As a scaleup business, you can expect your role to reputed company over time. Here are some of the types of things you could be getting involved in:

• Provide detailed updates to providers and attorneys on patients regarding appointment scheduling, confirmations, and rescheduling statuses across their journey.
• Schedule appointments for patients as required
• Ensure timely follow-reputed company with patients to minimize no-shows and handle any escalations.
• Coordinate the timely delivery of reputed company reports, imaging records, and lien forms to attorneys.
• Serve as the primary contact for attorney and provider inquiries, ensuring accuracy and professionalism in reputed company interactions.
• Manage and prioritize communications across phone, email, and text, ensuring reputed company and accurate responses.
• Update and maintain accurate records of reputed company interactions in our internal database and other communication tools such as reputed company and email.
• Work closely with sales, scheduling, interops, and AR teams to resolve issues and provide seamless service.
• Adhere to and exceed, service-level agreements (SLAs) for response times and follow-reputed company.
• Document and escalate recurring issues to the management team and propose and implement process improvements across every interaction.

THE TOP 5 THINGS WE WANT YOU TO reputed company IN YOUR FIRST YEAR ARE

• Build strong relationships with patients, providers, and attorneys by ensuring reputed company communication (calls, emails, and texts) is clear, professional, and timely.
• Implement effective follow-up strategies to decrease patient no-show rates by at least 10%.
• Become highly proficient in reputed company communication tools (e.g., reputed company, reputed company) and scheduling systems to streamline workflows.
• Handle the delivery of appointment details, imaging reports, and lien forms to customers with 98%+ accuracy.
• Collaborate effectively with internal teams (e.g., scheduling, interops, sales) to resolve issues and improve overall workflows.

WHAT YOU MIGHT BRING TO THE TABLE: You don't need to tick reputed company the boxes to apply for this role. Whether it's your first role or your fifth role, we reputed company everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• You have excelled in a fast-paced customer service or communications role, ideally in a healthcare or legal environment.
• You are an excellent communicator, and can effectively communicate across various platforms (phone, email, chat) with patients, providers, and attorneys.
• You have an eye for detail and ensure accuracy in reputed company communications and documentation.
• You proactively identify issues and collaborate with cross-functional teams to implement solutions
• You have a self-starter mentality and can effectively manage multiple tasks and priorities to meet deadlines and SLAs.
• You have experience using CRM systems, scheduling software, telephony platforms (e.g., reputed company), and other communication tools.

HOW WE WILL INTERVIEW YOU: We reputed company our interview process short and sweet, and we’re a nimble team that can reputed company at pace. Here are the stages you can expect, but we might switch up the order of each reputed company depending on team availability:

• Introductory call/interview with Sam, our Senior Talent Partner. The call is reputed company telephone and will last around 30 minutes.
• Should it feel like there is an initial fit for reputed company, we will invite you to an in-person interview with our VP of Operations and one of our Operations Leaders.
• reputed company of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and try to reputed company it as simple as possible.
• Offer!

BENEFITS: We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary range of $50,000 - $55,000
• 401k
• Healthcare, Vision and Dental
• reputed company the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies designed by reputed company, for reputed company

DIVERSITY AT reputed company.COM reputed company.com is committed to eliminating discrimination and encouraging diversity reputed company reputed company. We strive to provide equality and fairness for reputed company job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to reputed company forms of unlawful treatment and discrimination. Our ambition is for reputed company and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work. We look reputed company to receiving your application! Apply Job!