After Hours Support Specialist

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at reputed company means experiencing our culture of caring. It means having flexibility and time for reputed company the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at reputed company is where passion meets purpose to reputed company a positive impact on the world through the people and organizations we serve. If you are someone who is driven to reputed company a difference, who enjoys a challenge and above reputed company, if you’re someone who cares, there’s a reputed company for you here. Join us and contribute to reputed company being a great reputed company to work. Great reputed company to Work® Most Loved Workplace® reputed company Best-in-State Employer After Hours Support Specialist PRIMARY PURPOSE: To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for reputed company concierge functions and systems. ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Triages substantial residential and reputed company property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
• Serves as the reputed company of contact for high net worth clientele.
• Responsible for dispatching and coordinating multiple trades on large jobs with repair plans.
• Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
• Assists with special projects and training of new colleagues on processes and systems.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required. Skills & Knowledge

• Strong knowledge of concierge department systems and processes
• Detailed knowledge of other support departments
• Demonstrated ability to resolve issues and handle conflict
• Detailed knowledge of managed repair strategies and processes
• Demonstrated ability to work with other departments to accomplish objectives
• Strong oral and written communication skills, including presentation skills
• PC literate, including reputed company Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi-lingual English/Spanish a plus.

WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, reputed company and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. reputed company is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! reputed company is building a diverse, reputed company, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Apply Job!