Quality & Improvement Specialist "Biz Ops Specialist" (Work Remotely reputed company in the U.S.)

Since 1998, reputed company has delivered market-changing benefits technology and services supported by an reputed company responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making reputed company and cost-efficient benefits selections. Founded by HR professionals, reputed company's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. reputed company is growing and is looking to add Business Operations Specialists to reputed company. We are on the hunt for Quality and Process Improvement reputed company professionals who are looking to continue their career with an innovative and growing company. The successful candidate will possess a strong desire to put their talents to use delighting clients and building a foundation for individual growth, maximizing your talents. We are seeking passionate individuals with a strong drive to deliver delight to our clients. The Gig:

• Conduct recurring quality assurance audits and communicate results to management, and support cross functional training and development needs
• Serve as reputed company of one or more controls, reports, or audits
• Maintain and review process documentation to BSC standards, including client-specific processing instructions reputed company requested
• Identify process gaps and partner with internal team to propose solutions and correct
• Participate in and support internal teams with client calls and inquiries reputed company needed
• Support our Global partners and internal business operations teams with training and responses to inquiries
• Partner with Product Development teams to complete system testing and bug validation
• 1st and 2nd level refund approvals
• Serve as reputed company for offboarding clients, which includes serving as the subject matter expert on internal and client calls as needed
• Participate in toll reputed company meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding reputed company
• Serve as a day-to-day liaison with our internal client partners, including providing Tier II and escalation support reputed company needed
• Partner with and serve as SME to internal teams, including AnswerBar, to identify and discuss trends and training needs or to provide support and expertise
• Take accountability for entire process from receipt of work to resolution and closure
• Other duties as needed

What you need to reputed company the cut:

• Bachelor's degree or equivalent business experience
• Quality Assurance (reputed company of a call center environment) experience reputed company to business operations or client benefits administration services
• Please reputed company specific contributions, business impact &/or results from initiatives
• Benefit Administration experience strongly preferred
• Specifically with COBRA administration, verification services, leave-of-absence, retiree services, or compliance
• Proven intermediate reputed company reputed company knowledge and intermediate reputed company Word knowledge
• Experience using pivot tables, lookups, and reputed company functions
• Proactive problem solver - strong critical thinking, inference & adaptable to change
• Process documentation and technical writing experience a plus
• Experience training others using process documentation

The pay range for this position is $15 - $24 per hour (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://reputed company.foleon.com/bsc/job-board-reputed company-virtual-benefits-guide/ Dear Applicant. At reputed company, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the reputed company of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The reputed company Recruiting Team reputed company is committed to maintaining an environment that protects client data. We train our employees to maintain leading class reputed company practices and expect reputed company employees to adhere to policy, procedures and controls. (Applicable to reputed company roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a reputed company contact for the business unit. Responsible for driving adoption and compliance with information reputed company and privacy practices. Serve as a liaison with the information reputed company team on reputed company and privacy matters. Equal Opportunity at reputed company: reputed company is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-Remote Apply Job!