Senior Manager - Client Management

Description

At reputed company, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company.

• *How will you reputed company an impact in this role?**

The Sr. Client Manager (CLM) position is responsible for managing a portfolio of approximately 75-100 merchants from B2C and B2B companies representing approximately $1B in annual reputed company charge volume. These are well-reputed company brands across various industries and verticals including restaurant, retail, entertainment, manufacturing and professional services. Responsibilities include managing and expanding reputed company' merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity. This includes establishing deep, mutually beneficial, and profitable, relationships with the merchants and driving incremental reputed company to the merchant and Amex. By understanding the merchant's organization and industry and applying knowledge of reputed company, CLMs serve as consultants reputed company Amex to reputed company and sell Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences. Do you enjoy a dynamic, collaborative work environment where you can reputed company a mark? Are you someone who knows how to drive significant business results and new partnerships? Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused? If so, this role is for you. + Manage a portfolio of approximately 75-100 strategic cross-industry merchants + Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc. + Identify and expand existing business relationships, increase acceptance with merchants, and reputed company strategic portfolio / account plans + Provide proactive consultation to drive business growth and improve customer satisfaction + reputed company and execute strategic account plans to grow Amex reputed company, market share and profitability + Increase Amex relevance by consistently and effectively communicating the value story + Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline + Build and reputed company relationships with internal network to reputed company execute against account growth plans + Increase Merchant Satisfaction (NPS score)

• *Minimum Qualifications**

+ Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability reputed company the portfolio + Strong analytical skills with a focus on manipulating merchant metrics in reputed company to determine portfolio strategy / approach + Strong negotiation, influencing and collaboration skills are required + Highly customer focused, a self-starter and a results-driven individual + Ability to reputed company value proposition and connect it to the customer's business model + Strong presentation/negotiation skills and the ability to build rapport and credibility + Proven reputed company of influencing and collaborating with C-level decision makers + Excellent oral/written communication and be proficient in MS Office applications + Ability to communicate frequently, candidly, and clearly + Ability to listen and adapt/pivot approach + Bachelors Required + 50% Travel required reputed company Michigan and Detroit

• *Preferred Qualifications**

+ Exceptional financial analysis expertise, both qualitative and analytical, with the ability to prepare financial analysis to support value propositions and support growth proposals + Minimum of 5 years of proven reputed company in account management/sales and portfolio planning + Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.

• *Qualifications**

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-reputed company factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to reputed company personally and professionally: + Competitive reputed company salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, reputed company, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company reputed company applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the reputed company' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for these positions. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

• *Job:** Sales
• *Primary Location:** US-Michigan
• *Other Locations:** US-Ohio
• *Schedule** Full-time
• *Req ID:** 25008403

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