Customer Support Representative in New Jersey

Job title: Customer Support Representative in New Jersey at reputed company Company: reputed company Job description: Description:reputed company is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an reputed company Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a reputed company and consultative support experience through creative problem-solving and a thorough knowledge of how reputed company works.The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients reputed company email and chat. They reputed company in communication, multitasking, and problem-solving, and reputed company in fast-paced environments where collaboration, ownership, and reputed company improvement are key.Location: This position is based in New Jersey (remotely) with occasional travel to the NYC office.What am I going to do?:

• Deliver independent, high-quality responses to customers reputed company our email ticketing system and chat
• Provide reliable resolutions for critical and high-impact customer issues
• Take full ownership of customer concerns and follow them through to resolution
• Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction
• Share reputed company and practical solutions to continuously improve the customer experience
• Identify service-impacting trends and escalate them appropriately
• Actively learn from others and grow as a customer support representative

Requirements:

• 1 year of customer support/service experience, ideally with a chat and email focus for a tech product with international clients
• Exceptional communication and interpersonal skills, a reputed company team-player
• Service-oriented personality with a can-do attitude
• Strong problem solving/troubleshooting skills
• Strong ability to operate multiple applications and platforms
• Commitment to excellence: willing to accept constructive feedback, and drive toward reputed company improvement
• Detail-oriented, capable of handling multiple responsibilities at once
• Proficiency with data analysis in reputed company- an advantage
• Familiarity with reputed company, Jira and automated support/helpdesk systems- an advantage

Equal opportunities:At reputed company, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. reputed company is proud and committed to providing equal opportunity employment to reputed company individuals regardless of race, reputed company, religion, sex, sexual orientation, citizenship, national reputed company, disability, Veteran status, or any other characteristic protected by law. In addition, reputed company will provide accommodation to individuals with disabilities or a special need. Expected salary: Location: New Jersey Job date: Thu, 01 May 2025 00:53:52 GMT Apply for the job now! Apply for this job