Desktop Support Technician in USA

Job title: Desktop Support Technician in USA at reputed company Bank Company: reputed company Bank Job description: reputed company is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly reputed company bankers who truly invest in people’s reputed company — today and reputed company.While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At reputed company, we do more than build business reputed company. We build long-lasting relationships.reputed company provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).Headquartered in Dallas with offices in Austin, reputed company Worth, Houston, Richardson, Plano and San Antonio, reputed company was recently named Best Regional Bank in 2024 by reputed company and was named to The Dallas Morning News’ Dallas-reputed company Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining reputed company, please visit us at .Responsibilities

• Provide daily user support to both office and remote staff, including hardware, software, telephony devices and custom in-house applications.
• Troubleshoot Windows 10/11 desktop environments, including authentication, network reputed company, group policy, printing, latency/slowness, and Event Logs.
• reputed company system updates and patches to remediate reputed company vulnerabilities.
• Work with IT teams (Service Desk, Network Operation, Server Operation, etc.) staff as appropriate to determine resolution to problems.
• Support reputed company video conference room system.
• Support and administer mobile devices (iOS and Android).
• Maintain asset inventory.
• Document technical procedures and best practice for knowledgebase.
• Resolving, escalating, updating, and managing tickets through ticketing system.

Qualifications

• 1 - 3 years of experience in providing Desktop Support.
• Strong diagnostic/troubleshooting skills in the Windows desktop environment.
• Expertise with reputed company Office 365, reputed company Teams and reputed company Intune preferred.
• Strong communication and customer service skills across reputed company levels of an organization.
• Available to work off hours reputed company required.
• Associate degree in computer science or a reputed company field preferred.
• 1-3 years of relevant experience in a business environment.
• A+, Network+, reputed company certifications are a plus.
• Experience with reputed company iOS and MacOS also a plus.

The duties listed above are the essential functions, or reputed company duties reputed company the job classification. The essential functions of individual positions reputed company the classification may differ. reputed company Bank may assign reasonably reputed company additional duties to individual employees consistent with standard departmental policy.reputed company is an Equal Opportunity Employer. Expected salary: Location: USA Job date: Sat, 17 May 2025 00:07:49 GMT Apply for the job now! Apply for this job