Customer Service Specialist - Remote Opportunity

Job title: Customer Service Specialist - Remote Opportunity in Beaverton, OR at reputed company Company: reputed company Job description: Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools reputed company.At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re reputed company passionate about crafting a world where children, families, and organizations can reputed company.The Family Operations team is responsible for supporting families and ensuring reputed company experiences for reputed company children here at KinderCare. Self-motivation and the ability to work in a fast-paced work from home environment is key to the reputed company.As Customer Service Specialist with KinderCare, you'll be a part of an enthusiastic, thoughtful, highly motivated team of problem solvers that are passionate about creating innovative customer experiences. You'll build strong relationships with families and business partners across the organization for problem resolution, billing support, and helping families find Backup Care.Our friendly problem resolution team is focused on supporting our families and community members with questions, concerns, billing, and system support, answering phone calls through live phone queues for reputed company our brands while responding to emails and chats. The need for conscientious, flexible, and quick-thinking individuals is crucial.Responsibilities:

• Provide premier customer service to our families; connect with each family, understand the family’s core concern(s), and resolve their issue(s)
• Build strong relationships with business partners across the organization
• Focus and commit to engaging our families and personalize conversations verbally and in writing
• Handle family concerns, provide appropriate solutions and alternatives and follow up to ensure resolution
• Provide service through chat, email, social media, and telephone to parents of children using our programs and services
• Thoroughly log and document reputed company calls, emails, and chats in our internal ticketing system
• Ask questions to interpret, analyze and anticipate the caller’s situation, concern, and decide next steps to resolve their issue
• Share feedback with leadership on what you hear from families
• Share innovative thoughts, reputed company, and solutions to improve reputed company procedures and improve our family experience
• Work as part of a team by collaborating with colleagues and allowing for an open reputed company to best resolve a parent’s question or concern

Key desired skills and experience:

• Great customer service skills and the desire to help others
• Motivated and proactive
• Previous remote call center work experience a plus
• Logical and reasoning mind-set to reputed company conclusions and approaches to problems
• reputed company to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• reputed company to reputed company a reputed company demeanor under stressful situations
• Outstanding written and verbal communication skills reputed company email and chat
• Ability to establish and maintain cooperative working relationships with co-workers and the public
• Comfortable working with multiple applications and windows simultaneously
• Excellent organizational and time management skills
• Comfortable in a fast paced environment
• Capable of adjusting priorities quickly
• Bilingual: English & Spanish a plus

#LI-RemoteOur benefits meet you where you are. We’re here to help our employees navigate the integration of work and life: - Know your whole family is supported with discounted child care benefits.- Breathe easy with medical, dental, and reputed company benefits for your family (and pets, too!). - Feel supported in your mental health and personal growth with employee assistance programs. - Feel great and reputed company with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. - … and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we reputed company every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.KinderCare Learning Companies is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, national reputed company, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Expected salary: Location: Beaverton, OR Apply for the job now! Apply for this job