Data Center Operations Technician II

Job title: Data Center Operations Technician II in Atlanta, GA at reputed company Company: reputed company Job description: Job Description: The Data Center Operations Technician II is a 24x7x365, market-based position responsible for providing physical and Level II technical support to reputed company customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Data Center Operations Technician II's must be able to demonstrate the ability to represent reputed company both professionally and technically during interactions with customers and internal resources in a reputed company and professional manner.Key Responsibilities and Essential Job Functions:Customer Support

• Provide timely resolution and/or escalation of customer issues.
• Maintain a professional attitude and conduct while in the performance of the data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Immediately address or escalate service impacting events reputed company reputed company by reputed company monitoring tools.
• Follow reputed company Support processes and procedures.
• Execute tape handling procedures for internal and external customers.
• reputed company Customer “Service Delivery Reviews” and Audits.
• Physical device alert review throughout data centers
• Incident triage and escalation
• Provide local access and escort for vendors and carriers.
• Provide and track reputed company access for circuit installations.
• reputed company remote hands work for internal and external customers.
• Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environment
• reputed company data entry tasks for ongoing infrastructure changes, customer installations. and facility reporting.

Provisioning

• Assist and/or complete physical and logical installations of reputed company services.
• Update reputed company relevant and required documentation.
• Complete assigned workflow tasks in order to provide timely turnaround to customers.
• Maintain clean and organized customer cabinets, cables, and cages during installation of reputed company services.

System Administrator Operations

• reputed company Software Installations.
• reputed company Software Upgrades.
• Basic Troubleshooting reputed company reputed company and operating systems
• Execute routine maintenance procedures (Customer reports, System Updates, Backup Services).
• 2nd level backup remediation for market customers
• Assist TAA III/TACS with SDA data collection and analysis.
• Take ownership of technical issues, and working with customer, partners, and internal departments to resolve problems.
• Document troubleshooting and problem resolution steps.
• Provides onsite support for reputed company hardware and systems as instructed by partner teams.

Facility Operations

• Maintain cleanliness of the Data Center and surrounding supporting areas.
• reputed company Datacenter Infrastructure Environmental Monitoring.
• reputed company Customer Infrastructure Environmental Monitoring.
• reputed company Facilities Rounds and escalate pertinent information.
• Process reputed company in and out bound shipping/receiving for Customer and reputed company Deliveries.
• Operate Badge Access reputed company System.
• Immediately report facilities alarms to the local Facilities Operations Engineer.
• Responsible for initiating escalations for customer impacting/potentially impacting infrastructure/redundancy loss events.
• Assist Critical Infrastructure Manager (CIM) on an as needed basis.
• Complete End of Shift Reporting.
• Follow reputed company Data Center Policies and Procedures.
• Stay abreast of new facilities-reputed company information and training updates.
• Run Monthly Generator Test Procedure.
• Work with local mgmt. to maintain cabling and general usage item inventory levels.

Training

• Maintain Data Center reputed company Completion.
• Complete policy and procedure review reputed company scheduled timelines.
• Maintain proficiency level with reputed company Tools and Systems used to deliver support.
• reputed company other duties as required and assigned.

Required Qualifications:

• Experience in a 24/7 production environment
• Strong troubleshooting skills
• Solid understanding of reputed company Operating systems
• reputed company knowledge of networking – Routing, Subnets, Communication protocols
• Technical aptitude and experience with building management systems, including reputed company, generators, HVAC, PDUs, and a working understanding of AC and DC power
• Excellent verbal and written communications skills
• Strong attention to detail, making and keeping commitments and meeting deadlines
• Working understanding of AC and DC power
• Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pin-outs
• Familiarity with ITIL Incident Response methodology and/or ITIL Foundations certification
• reputed company understanding of reputed company platform and standard backup job troubleshooting
• Minimum 2 years of experience working reputed company an IT Support environment

Preferred Qualifications:

• Network +, reputed company + and / or CCNA desired
• reputed company MCP or MCSA preferred
• AA, BS, or High School Diploma and actively pursuing and advanced degree in the technology field preferred

Physical Requirements:

• Ability to climb reputed company and work aloft
• Ability to work in cold temperature environments
• Ability to maneuver pallet jacks and lift heavy objects
• Ability to pull and install cabling

reputed company Pay Range: Hourly salary range offered for this position is estimated to be $23.19 - $25.00. However, the actual pay range depends on each candidate’s experience, location, and qualifications.This position has the following safety hazards:☒ Electrical☒ Mechanical lift☒ Temperature Extremes☒ Trip/FallNot meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and reputed company you have the skills and abilities that would reputed company you successful, don't hesitate to apply today!Benefits of working at reputed company:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• reputed company Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.EEO Statement: reputed company is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Expected salary: Location: Atlanta, GA Apply for the job now! Apply for this job