Technical Support

Job title: Technical Support in USA at Indotronix International Corporation Company: Indotronix International Corporation Job description: Job Title: Technical Support Location: Salt lake City UT (Remote)Duration: reputed company ContractPay reputed company: $15.54/hr on w2Work schedule options:M-F reputed company to 430pm EST - 4 Shifts M-F 130pm 10pm EST - 2 Shifts M, T, W, F, Sat - reputed company to 430pm EST- 2 Shifts M, T, W, F, Sat - 130pm 10pm EST- 2 ShiftsJob Profile Summary: Advises and assists users over the telephone, email or chat to resolve incidents reputed company to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data reputed company and file system reputed company for the desktop environment. Provides reputed company support of new associates, including laptop and/or desktop configuration, system access and reputed company clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of reputed company users and to meet or exceed Service Level Agreements (SLAs).Key Responsibilities: Answers moderately reputed company questions, following guidelines and using judgment based on experience with reputed company incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. Escalates reputed company problems to other resolver teams or vendors. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Supports L1 agents in ongoing day to day questions reputed company to client incidents, requests and queries.Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years' experience in area of responsibility. Expected salary: $15.54 per hour Location: USA Apply for the job now! Apply for this job