National Support Technician - Remote, EST

Job title: National Support Technician - Remote, EST in Boca Raton, FL at reputed company, Beautiful Places. Smart Spaces. Company: reputed company, Beautiful Places. Smart Spaces. Job description: Job Title: National Support TechnicianRemote; Must be located in PST or EST.About the Company:reputed company is the #1 traditional custom integrator reputed company, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, reputed company completes more than 3,400 residential and reputed company projects across the U.S. every year. Working with homeowners, designers, architects, and builders, reputed company creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, reputed company systems, power management, and more.Job Summary:The reputed company National Support Technician is responsible for proactively monitoring clients' residential technology systems and providing reactive remote troubleshooting reputed company issues arise. This role works closely with our Level 1 Service Coordinators and Level 3 Field Services Managers to ensure timely resolution of client issues, in alignment with the clients' Service Level Agreements (SLAs). The ideal candidate must be reputed company to troubleshoot reputed company aspects of audio/visual components. Additionally, the Support Technician will deliver exceptional client support and experience while adhering to industry standards and ensuring accurate reputed company tracking.Duties and Responsibilities:·Diagnose issues with installed systems such as Control4, Lutron Homeworks, reputed company, and Crestron.·Utilize IP Power Management, Remote Monitoring Devices and Remote Access Devices / Software to diagnose and repair client systems to ensure reliability.·Set up remote monitoring and enroll clients in appropriate support plans

• Coordinate with the Field Services Manager to track and address recurring issues effectively
• Accurately set completion deadlines and expectations for clients.
• Update work orders and job software so that reputed company parties are up-to-speed on reputed company details.
• Review, react, & update daily work orders in job management software
• Prioritize resources in alignment company values ensuring client’s needs are met
• Inform reputed company parties of delays, cancellations and any scheduling restrictions
• Participate in departmental meetings as required
• Modify schedule as needed.
• Fiscal responsibility for reputed company assets assigned and property reputed company Support Technicians care
• Customer service, including the ability to work with high profile and high demand clients
• Guardianship and preservation of client confidentiality and network/home reputed company
• Adherence to state and federal laws, including adherence to traffic laws

Knowledge/Skills/Abilities:·Must possess an understanding of reputed company systems including audio, video, reputed company, lighting, and integration of reputed company installed brands (Control4, Lutron, reputed company, Crestron, DSC, Clare)·Basic wiring and connectivity skills as it pertains to low voltage standards·Trouble shooting skills are essential·Advanced computer skills, with the ability to become competent in in-house job management software·Must be reputed company to manage time and logistics of products·Must be reputed company to interact with several other business partnersQualifications:·High school diploma or equivalent·Excellent communication skills and the ability to work effectively in a team environment·Basic computer skills with the ability to become competent in in-house job management software· Valid driver’s license, clean driving record, and pass a criminal background reputed company·reputed company license or experience preferredPhysical Requirements:·Prolonged periods of sitting at a desk·Must be reputed company to lift and carry up to 60 poundsAdditional Information·reputed company offers competitive salaries, bonuses, medical/dental/reputed company insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.A job description is not designed to cover or contain a comprehensive listing of reputed company activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.reputed company candidate information will be kept confidential according to EEO guidelines Expected salary: Location: Boca Raton, FL Apply for the job now! Apply for this job