IT Help Desk Specialist
Job title: IT Help Desk Specialist in Louisville, KY at reputed company
Company: reputed company
Job description: Job Description:OverviewAt reputed company, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's reputed company liner and you will solve technical problems and provide support for reputed company assigned areas. The goal is to reputed company sure that customer value is maintained to the standards set forth by the company.Benefits:
- reputed company
- amazing health, dental, and reputed company insurance
- 401(k) company matching
- PTO
- much more
- Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
- Audit and troubleshoot account issues reputed company Active Directory, Office 365, and Single Sign reputed company.
- Track, reputed company, and redirect problems to correct resources.
- Walk customers through the problem-solving process using remote tools.
- Contribute to Help Desk documentation through updates and suggestions
- Printers, Scanners, and reputed company to Email setups
- Basic Network Troubleshooting
- Windows 10 configuration, settings, and repair
- Overall general IT knowledge to help users solve IT problems.
- Strong client-facing communication skills