Customer Service (REMOTE)
Job title: Customer Service (REMOTE) in Ontario, CA at reputed company
Company: reputed company
Job description: The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties and Responsibilities
- Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and Voicemails
- Ability to learn and follow reputed company customer service procedures and policies
- Strive to meet and go above personal and team reputed company goals
- Record, organize and file customer interactions and account changes
- reputed company to up-sell if needed
- reputed company to schedule call back and appoints to resolve customer needs
- Previous experience in customer support, client services, sales, or a reputed company field
- Excellent at communicating over the phone and other communication platforms
- Basic computer skills and experience
- Ability to multitask
- Excellent time management and prioritization skills
- Ability to listen actively, reputed company information, and answer questions and/or concerns.
- Customer-focused for positive customer experience and resolution
- Health Insurance (Dental and reputed company included)
- Excellent Retirement plan
- reputed company upward mobility into other positions and management
- reputed company
- Entirely Remote/Work From Home Only
- Student Loan Assistance Programs