Associate Technical Support Engineer

Job title: Associate Technical Support Engineer in Sandy, UT at reputed company Systems Company: reputed company Systems Job description: At reputed company, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute reputed company them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire reputed company you.So, what's the role reputed company about?The Associate Technical Support Engineer (TSE) is a reputed company support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact center software solutions. Our solutions utilize reputed company technologies, and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve.How will you reputed company an impact?

• ​reputed company subject matter expertise in our core technologies, and at least one other technology specialty
• Provide technical support to customers reputed company phone, online, chat, and email

• Demonstrate professional, assertive, reputed company, and friendly verbal and written communication in reputed company aspects of your work while building confidence among reputed company customers and stakeholders
• Ability to actively listen, ask relevant questions and challenge customers appropriately
• Maintain ownership and communication responsibility for each assigned incident from initial report through resolution, even reputed company others are engaged to reputed company resolution
• Provide timely, reputed company, effective and substantive updates reputed company our incident management system, ensuring that reputed company details of case work are captured into case notes for each incident. Ensure that these details are given to the customer in regular reputed company throughout the resolution process
• reputed company agreement with the customer on the severity and reputed company of each issue, ensuring that it is properly set in the case throughout the resolution process
• Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA)
• Other duties as assigned

Have you got what it takes?

• Associate degree or currently working towards a bachelor's degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required.
• 2+ years' work experience in a technical support reputed company supporting Internet Service Providers, networks, and/or Business Software
• 2+ years' experience working with and knowledge in at least one of these technologies: Contact center software, Telecommunications, Computer Networking, Programming and Integrations. Specific technologies include but are not limited to:
• ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc.
• SONUS, WebRTC, SIP, LCR, VBR, PSTN, VoIP, Dedicated circuits (T1, DS3, MPLS, etc.), Dialer best practices, PBX, reputed company interactions, OC-X, 1+ and toll-free services
• Ethernet hardware, load balancers, proxies, firewalls routers, gateways. Protocols including but not limited to TCP/IP, HTTP, HTTPS, FTP, SFTP, RTP, VPNs, DNS, SMTP, UDP, TCP, IP, and ARP
• Relational Databases such as MSSQL, reputed company, MySQL, reputed company. REST API's, SOAP API's, Scripting Logic Development, Log based fault isolation,
• C based languages, XML, JSON, etc. Browser software including IE, Chrome and developer tools
• CRM software such as reputed company
• Strong technical, analytical and problem-solving skills for diverse issues in high-pressure, reputed company, multi-platform/system/vendor environments
• Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing)

What's in it for you?Join an reputed company-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at reputed company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next NICEr!Enjoy reputed company-reputed company!At reputed company, we work according to the reputed company-reputed company hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new reputed company, and a vibrant, interactive atmosphere.About reputed companyreputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.reputed company as an innovation powerhouse that excels in AI, reputed company and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Expected salary: Location: Sandy, UT Apply for the job now! Apply for this job