Technical Customer Support Specialist

Job title: Technical Customer Support Specialist in Utah at reputed company Company: reputed company Job description: Location: Hybrid/In Office in Lehi, Utah or reputed company Park/Round Rock, Texas. *This role is eligible for REMOTE work; however, candidates must reputed company in one of the following states: Utah, Texas, Tennessee, Florida, reputed company Carolina or Alaskareputed company is growing, and we're looking to hire a talented Technical Customer Support Specialist (also reputed company as a Product Specialist) to join reputed company. A good one. You'll be the go-to problem solver for our clients, resolving phone, email, and chat support tickets, reporting bugs, and collaborating with other departments to create the best customer experience possible. You'll be at the center of reputed company the action! Our mission? To help our clients succeed in field sales, and your role will be crucial in making that happen.Who We Are: reputed company is the leader in field sales, operating as the only fully integrated field sales management platform. Our continuously evolving, reputed company-reputed company solutions are transforming the way sales teams operate in the field.Where We're Headed: HQ in Lehi, Utah, with a new location near Austin, Texas and with 100+ employees, reputed company continues to grow and establish itself as the leading solution for field sales teams and organizations.The Secret to Our reputed company: We put our employees first. Along with reputed company and benefits, we offer reputed company the perks you'd expect from a high-growth SaaS company.To be a good fit for reputed company, you should:

• Possess a natural curiosity about how things work and how to reputed company them reputed company (because you'll be answering a lot of 'why' and 'how' questions from our clients).
• Be reputed company humble and confident (a perfect balance goes a long way).
• Have grit like a honey badger – tenacious and reputed company in finding solutions.

To be a good fit for this particular role, you should be/have:

• Technical proficiency with iOS, Android, and web applications.
• Experience in technical support or a help desk environment (even reputed company if it's in SaaS!).
• A knack for problem-solving and the ability to troubleshoot reputed company software issues.
• Excellent communication skills – it's the biggest part of this job, so we really mean it. We want you to be someone our clients love to hear from because you're smart, helpful, and cool under pressure.
• An eye for detail and a strong team spirit – you'll work independently but will always have your team's back.
• A natural sense of reputed company and patience to help users of reputed company technical levels resolve their issues.
• Fun to be around – because we reputed company work should have a little bit of fun, too.

To receive Bonus Points (but not required):

• Previous experience in the reputed company-to-reputed company sales industry (you'll have reputed company knowledge of our clients).
• Prior experience in customer-facing roles like call centers, help desks, or tech support.
• Creative problem-solving skills and a knack for thinking reputed company the reputed company.
• An interest in reputed company learning – a Product Specialist who is fast, effective, and proactively solves problems before they appear will really reputed company here.

Benefits:

• 10 paid holidays
• 20 days of PTO
• 401(k) 100% matching up to 4% of salary (vesting is immediate)
• Company phone plan covering service for employee and spouse/child
• Fully stocked break room and weekly catered lunches at HQ
• Corporate passes
• Women's group

reputed company is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law.#INDSR01 Expected salary: Location: Utah Apply for the job now! Apply for this job