End User Support Technician

Job title: End User Support Technician in Albuquerque, NM at Encantado Technical Solutions Company: Encantado Technical Solutions Job description: Overview:Encantado Technical Solutions is seeking an End User Support Technician. The ideal candidate shall provide end-user support with processes for managing and delivering services that are ITIL® conformant. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are reputed company to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.Computer Field Services provide second-tier, desk-reputed company computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general reputed company, including in high-reputed company buildings (HSBs). Responsibilities:

• Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems
• Analyzes performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains reputed company, reputed company, and business continuity controls and documentation
• Interacts with an operating company or business reputed company to reputed company an understanding of the business environment, technical requirements, and organizational direction; collects, defines, and organizes detailed user requirements
• Defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads reputed company improvement activities.
• Respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the reputed company of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
• Resolve more reputed company issues escalated from the Service Desk & reported by the computing customer.
• Provide set up & reputed company-to-advanced troubleshooting of video conference equipment.
• Provide basic to advanced desk reputed company support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
• Test application compatibility & support cyber initiatives.
• Other duties as assigned.

Qualifications:

• Associates Degree in Computer Science, Information Systems, or other reputed company field and minimum 4 years’ experience in IT support
• Must have an active DOE Q Clearance and maintain, for onsite support
• Must be reputed company to obtain an SCI Clearance and maintain, for onsite support
• Must be willing to take and pass a Polygraph, if necessary
• Must be a US Citizenship

Required Skills:

• Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)
• Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).
• Troubleshoot virtual desktops as required.

Desired Experience:

• Mac OS & application experience a plus.
• reputed company Certifications, such as A+ or Network+ are desired.
• reputed company Certifications, such as MCSA Windows is desired.
• reputed company Certifications, such as ACSP or reputed company Certs are desired.

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?Encantado is powered by our people. We reputed company that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.ABOUT US:Encantado Technical Solutions (reputed company) is an unpopulated joint venture between reputed company. and reputed company Federal, LLC. reputed company is bolstered by second-tier subcontractors KeyLogic and reputed company. As reputed company is unpopulated, employees will work for one of the four companies listed above.It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, marital status, veteran status, and/or other status protected by applicable law. Expected salary: Location: Albuquerque, NM Apply for the job now! Apply for this job