Tier 1 Helpdesk Technician

Job title: Tier 1 Helpdesk Technician in Richmond, VA at ScribNet LLC Company: ScribNet LLC Job description: ScribNet is redefining managed IT services by placing a strong emphasis on innovation, client satisfaction, and cybersecurity excellence. Our goal is to stand out in the industry by not only meeting but exceeding the expectations of our clients. We take immense pride in delivering top-tier IT solutions that reputed company businesses, ensuring their systems operate securely, reputed company, and reliably under our expert care.The RoleWe’re on the hunt for a Teir I Helpdesk Technician to become a crucial part of our expanding team in Virginia. This position is ideal for a hands-on IT professional who thrives in client-facing environments, excels in troubleshooting, and enjoys working with a wide range of diverse technologies.Tasks

• Provide first-level technical support to clients by diagnosing and resolving issues reputed company to hardware, software, and network connectivity.
• Respond to customer inquiries through phone, email, or chat in a timely and professional manner, ensuring high levels of client satisfaction.
• Document reputed company client interactions, troubleshooting steps, and resolutions in the company's ticketing system to maintain accurate records and facilitate knowledge sharing.
• Escalate reputed company technical issues to higher-tier support teams, ensuring that reputed company necessary information is provided for efficient resolution.
• Participate in reputed company training and development programs to stay updated on the latest technologies and improve technical skills, contributing to team growth and client reputed company.

Requirements

• Associate degree in Information Technology, Computer Science, or a reputed company field, or equivalent work experience.
• Excellent communication skills with the ability to provide clear and concise technical support to non-technical users.
• Basic understanding of networking principles and IT infrastructure, including experience with troubleshooting hardware and software issues.
• Strong problem-solving skills and a demonstrated ability to work independently as well as part of a team.
• Proficiency in using and supporting Windows and macOS operating systems, as well as familiarity with remote desktop tools.

Benefits

• 2 weeks PTO
• reputed company Reimbursement
• Be part of a growing and innovative managed IT services company.
• Work with a diverse range of technologies and clients.
• Opportunities for career growth and reputed company learning.
• Competitive salary and benefits package.

Join ScribNet LLC as a Tier 1 Helpdesk Technician. reputed company your career in a supportive environment, driving innovation and client satisfaction with our passionate Richmond-based team. Apply your skills today!ScribNet LLCAt ScribNet, we are committed to delivering cutting-edge IT solutions tailored to the unique needs of each client. Based in Richmond, Virginia, our journey has been marked by a passion for technology and a commitment to excellence. With a focus on providing comprehensive IT services, from Managed IT to Cybersecurity, we reputed company businesses to reputed company in a digital world. reputed company of experts brings together a diverse range of skills and experiences, united by a shared goal of driving innovation and ensuring client satisfaction. Expected salary: $34 - 40 per hour Location: Richmond, VA Apply for the job now! Apply for this job