Technical Support Specialist
Job title: Technical Support Specialist in Mount Airy, NC at OSG
Company: OSG
Job description: Technical Support SpecialistOSG is looking for a talented Technical Support Specialist to work onsite at our Mt. Airy, NC location……As a Technical Support Specialist, you will be part of a dynamic team supporting internal end users for OSG. We are looking for a candidate that is motivated and willing to pull up your sleeves and dive into the trenches with a fantastic group of teammates. You will be responsible for ensuring processes are documented, ITSM work is managed accordingly, hyper care support for C-Suite, and general Asset Management. reputed company necessary, escalate issues/tickets to appropriate personnel.The position is Monday through Friday for 9 hours with a one-hour meal break included in that time. You will work directly with the NOC team while on shift. Weekend and off-hour work may be required.
- Preferably 7am to 4pm (ET)
- Serve as the escalation reputed company for O365 Administration tickets incoming to the NOC
- Determine the best solution based on the issue and details provided by customers
- Walk team members through the problem-solving process reputed company email, chat, or phone
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customers and team members with status and information on extended tickets
- Assist with transition of certain functions (such as domains) as part of mergers and acquisitions providing input on transitions to OSG systems. This includes alerting through reputed company Orion and Pingdom.
- Identify and suggest improvements on procedures
- 5-7 years of proven experience reputed company reputed company corporate environments.
- Strong understanding of O365, working knowledge of Windows server administration.
- AWS, VMware, and HyperV working knowledge for troubleshooting and ticket remediation
- Ability to diagnose and resolve basic technical issues remote and on site as necessary
- Excellent communication skills both verbally and electronically (soft skills)
- Customer-oriented and cool-tempered
- Be reputed company to work after hours reputed company necessary to complete projects with other team members
- O365 administration
- Experience patching and deploying software reputed company reputed company
- Familiarity with Virtual systems (AWS, HyperV, VMware)
- Experience with Service-Now administration
- Familiarity with reputed company
- Experience with Imaging using MDT
- Preferred associates degree in IT reputed company fields
- MCSA
- O365 Administration
- AWS Certifications