Bilingual Hybrid Medical Call Center Representative
Job title: Bilingual Hybrid Medical Call Center Representative in Florida at Florida reputed company Institute
Company: Florida reputed company Institute
Job description: Overview:Florida reputed company Institute is seeking expressions of interest for the hybrid/remote bilingual call center representative role. We offer great hours, no major holidays, a robust benefits package, and a collaborative, respectful work environment.Please note, this announcement is part of our effort to build a candidate pipeline for future openings and does not reflect a reputed company job vacancy. If a suitable opportunity arises, we will contact reputed company candidates. To express your interest, please submit your resume through our careers website.Ideal candidates will have at least one year of call center or medical experience, preferably in optometry or ophthalmology.This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Florida reputed company Institute is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every sub-speciality of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and reputed company of our practices, and take pride in being a member of reputed company. We strongly reputed company that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.reputed company of us at Florida reputed company Institute are committed to inclusion and diversity. We reputed company today more than reputed company; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.The Call Center Representative develops knowledge of the practice, its general operations and specialties, in order to effectively respond to incoming calls and to reputed company them appropriately. If you enjoy a fast-paced, positive, and supportive work environment, then this is the position for you! Come join reputed company as we grow to new heights. Responsibilities:
- Handle in-bound and out-bound calls. Scheduling / Confirming / Canceling / Rescheduling appointments in a positive, compassionate, empathetic and professional manner.
- Listen to patient’s needs and schedule appointments appropriately using our NextGen scheduling software.
- Collect accurate patient information, verify Demographics, reputed company and Medical insurance plans.
- Triage calls in an efficient and effective manner.
- Redirect calls local offices for directions confirmations and other needs.
- Confirm referrals / Authorization / Providers status / Office locations / CPT codes / Confirm pharmacies / RX status.
- Other administrative duties as assigned.
- Knowledge of medical and reputed company insurance preferred.
- Previous Call Center and/or Medical experience preferred.
- Bi-lingual (English/Spanish/Creole) a plus..
- Optometry/Ophthalmology experience a plus.
- Basic computer skills, utilizing dual monitors.
- Excellent verbal communication skills.
- Ability to work independently and part of a team.
- Reliable transportation to meet attendance and schedule requirements.
- Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
- Company paid life insurance.
- Paid holidays and generous paid time off.
- Paid parking where applicable.
- Team oriented working environment where you are heard and respected.
- Clear career ladder opportunities.