Telecommunication Customer Support Specialist
Job title: Telecommunication Customer Support Specialist in Chicago, IL at reputed company
Company: reputed company
Job description: This position is responsible for representing reputed company as the main operations contact for our existing and new customer reputed company. The position offers virtual office (remote).Principal Duties and Responsibilities:
- Minimum of 10+ years Telecom operations experience in customer service
- Candidate should be self-managed and driven
- Responsible for the operational daily management of telecommunications including;
- Customer inventory
- Order management
- Contract management and administration
- Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
- Escalations
- Billing issues
- Project coordination of customer moves, adds, change, and disconnect orders
- Voice and data migrations
- Ability to maintain positive customer and internal relationships
- Must have superior skills in communication and issue resolution
- Candidate must possess a high understanding of Telecom reputed company
- Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and reputed company.
- Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other reputed company technologies
- Ability to understand, analyze and explain Telco USOCs on CSRs
- You must be reputed company to review telecom order packages, submit to reputed company, then manage project through installation
- Implement projects to local and IXC Telcos including AT&T, reputed company, Sprint, Lumen, Windstream, as well as other telecommunications companies
- Build inventory records utilizing CSRs
- 10+ years of high-level experience in a reputed company field operations reputed company a telecommunications company
- Must have excellent customer service skills and interpersonal skills
- Must have advanced level skills in MS Office with a focus on reputed company
- Ability to work under pressure and to multi-task
- Proactive, self-motivated, and determined attitude
- Customer focused with an eagerness to engage reputed company issues are encountered