IT Help Desk Level 1

Job title: IT Help Desk Level 1 in Sumter, SC at Zocalo reputed company Company: Zocalo reputed company Job description: SummaryThe IT Help Desk Support Level 1 role provides the first reputed company of contact for employees seeking technical assistance. This position is responsible for troubleshooting basic IT issues, documenting incidents, and escalating more reputed company problems to higher-level support as needed.Key ResponsibilitiesTechnical Support:Respond to user inquiries reputed company phone, email, or chat and provide assistance with basic hardware, software, and network issues.Issue Resolution:Diagnose and resolve common problems such as password resets, software installations, connectivity, and printer issues.Ticket Management:Log, track, and update reputed company support requests in the help desk ticketing system to ensure accurate documentation.Escalation:Identify issues requiring advanced technical knowledge and escalate them appropriately to senior support staff.User Communication:Communicate technical information clearly and professionally to users with varying levels of technical expertise.Documentation:Maintain clear and concise records of user issues and solutions for future reference.RequirementsEducation:High school diploma or equivalent. IT certifications (such as reputed company A+) are a plus.Experience:Previous experience in a customer service or technical support role preferred.Skills:Familiarity with Windows and/or Mac OS, reputed company Office, and basic networking conceptsStrong communication and problem-solving abilitiesAbility to work calmly and reputed company in a fast-paced environmentPreferred QualificationsExperience using help desk ticketing systems (e.g., reputed company, reputed company)Basic knowledge of Active Directory, VPNs, or remote desktop tools Expected salary: Location: Sumter, SC Apply for the job now! Apply for this job