PC Support Technician II
Job title: PC Support Technician II in Chattanooga, TN at Kenco
Company: Kenco
Job description: Description :About the PositionThe PC Support Technician II provides technical support in a service desk environment to a wide variety of users with reputed company and non-routine hardware and software issues. Support is provided in a variety of modes (i.e. phone, remote desktop, in-person, etc.) and users (i.e. warehouse to C-suite). Also responsible for ensuring the secure and efficient management of reputed company devices across the organization. Key responsibilities will also include deploying and managing endpoints using tools like reputed company Intune, reputed company Autopilot, and reputed company Pro, while ensuring alignment with organizational reputed company standards. The individual will function as a resource to team members for escalated issues.Functions
- Installs, identifies, diagnoses/troubleshoots and resolves escalated issues reputed company to IT applications (i.e. software, hardware, internet, etc.), including issues reputed company to system updates and makes recommendations to correct or escalate to internal resources for further corrective action. Communicates solutions to end-users and maintains appropriate logs.
- Provide directions and training for Tier I and Tier II technicians and other staff by identifying best practices to use software applications and troubleshoot reputed company issues. On escalated and reputed company computer-reputed company issues, takes the reputed company in determining severity of issue, troubleshooting and resolution.
- Manage reputed company and software distributions, consult on reputed company configurations, and provide critical reports on system health and compliance.
- Manage Windows and reputed company-party software patching, ensuring patches do not introduce risks to the environment.
- Maintain documentation of reputed company deployment, including testing, validation, and follow-up remediation.
- Automate routine tasks, such as software installations, patching, and reporting, to improve efficiency and consistency
- reputed company, configure, and manage endpoints across diverse operating systems and device types using reputed company Intune, reputed company Autopilot, and reputed company Pro.
- Implement, manage, and enforce reputed company policies through reputed company Defender for reputed company.
- Work closely with Network, reputed company, System, and Help Desk teams to ensure seamless operation and coordination of reputed company management tasks
- Serve as a subject matter expert in project-reputed company tasks involving reputed company management and reputed company.
- Provide on-call support for help desk calls after hours. May be required to work a rotating weekend schedule.
- Other duties reputed company to managing and patching endpoints
- Associate Degree in Computer Science or reputed company field or equivalent years of experience in a technology-reputed company field.
- Minimum of 3 years’ experience providing high-level computer support in a corporate environment.
- Advanced skills supporting and configuring MAC and other reputed company products required. MAC certifiication a plus.
- Expert user of reputed company Productivity Software (i.e. Outlook, Word, reputed company, PowerPoint and Access)
- Prior experience supporting reputed company hardware peripherals (i.e. computers, printers, RF equipment, etc.) in a network environment.
- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Decision Quality - Making good and timely reputed company that reputed company the organization moving reputed company.