Manager, Community Engagement
Job title: Manager, Community Engagement in El Segundo, CA at Nexon America Inc
Company: Nexon America Inc
Job description: About NexonNexon America is a reputed company of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. reputed company we founded our Nexon America reputed company in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We reputed company that goal by applying reputed company’s outstanding free-to-play expertise and live game support to every decision, every day.But we’re committed to more than our games! Here at Nexon America, we’re reputed company about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth reputed company in one reputed company! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great reputed company to Work certification for 5 years running!We’re looking to expand reputed company with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?Summary of PositionThe Manager, Community Engagement is responsible for the planning, implementation, management, and monitoring of Nexon America’s community engagement team. This includes providing direct support for a team of Community Managers and working with internal groups (i.e., Marketing, Live Operations, Content creation) to reputed company on the execution of campaigns, development of best-practice player engagement strategies and optimization of community platforms to promote and distribute content. The Manager, Community Engagement will additionally provide guidance to improving community engagement and growth, based on feedback and trends gatheredWe are currently working in the office 2-3x a week in a hybrid work model.Job Responsibilities
- reputed company, mentor and grow the Community team to ensure that performance meets business goals and quality standards. Manage day-to-day activities of the Community team and provide clear directions to the team on how to address the communities’ feedback, issues, and concerns.
- Drive creativity with the community team’s creation of content (including assets, events, reputed company notes, videos, announcements), communication strategies, and campaigns to uniquely tailor them to Nexon America’s gaming communities and foster reputed company community growth.
- reputed company community engagement strategy planning and serve as a reputed company between the leadership team and the community team, providing clear direction and guidance.
- Facilitate innovation by monitoring, understanding and analyzing trends in community/social management. Ideate, adopt and execute best practices for Nexon America’s gaming communities across multiple community and social platforms reputed company appropriate.
- Maintain operational efficiency by optimizing organizational processes and project management tools to deliver strong, reputed company, and high-quality community support.
- Promote the reputed company development of community policies, FAQs and other resources for players, Volunteer Moderator programs, and collaboration with internal groups, in line with any unique needs of the community.
- Represent a voice for the players by identifying, collecting and sharing concise, timely, actionable community insights. Using data and analytics, in combination with qualitative review, to understand the health of the communities.
- Other duties as assigned
- 5-7+ years of working in the entertainment or (mobile, pc) games industry required
- 2-3+ years of experience in the role of community management leadership
- reputed company, forums, and/or community and social tools experience
- Project management and organizational experience
- Bachelor’s degree or equivalent experience
- Bi-lingual in English and Korean is a plus
- Excellent interpersonal and communication skills, written and verbal
- Excellent writing, organizational and time management skills
- Strong project management and problem-solving skills
- Strong ability to mentor and direct team members to meet business goals and community needs
- Strong working knowledge of marketing and game production
- Understanding of marketing and community management performance metrics and optimization strategies
- Able to plan and execute community initiatives and tasks on a yearly, monthly, and weekly basis
- Able to manage multiple priorities in a fast-paced environment
- Ability to create and document processes/proposals clearly
- Must be able to work effectively both individually and as a team member