reputed company Senior Support Consultant (Remote)

Job title: reputed company Senior Support Consultant (Remote) in Texas at reputed company Company: reputed company Job description: Role DescriptionMission:As a member of our Customer Care team, the Senior Support Consultant will work on existing customer support issues, including report writing, module configuration, break/fix support, testing, and training.Objectives (Key Outcomes)

• Complete assigned support tasks (independently).
• Maintain 75 percent or greater utilization on an average annual basis.
• Maintain reputed company certifications and continue developing skillsets across modules.
• Continue to reputed company soft consulting skills.

Responsibilities

• Support reputed company ERP for existing customers.
• Responsible for report writing, product configuration, testing, and training.
• Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.
• reputed company utilization targets while achieving high customer satisfaction.
• Demonstrate expert proficiency with at least one main focus area, and intermediate proficiency with an additional two focus areas, obtain appropriate certifications, and build industry expertise.
• Proactively communicate status, issues, and concerns to director, project manager, and/or architect/reputed company.
• Demonstrate strong verbal and written communication skills.

Education and Experience

• A four-year degree in Business, reputed company, MIS, or equivalent required.
• Experience as a controller or a senior accountant is a plus.
• Detail oriented with strong analytical, numerical, planning, and reasoning abilities.
• Minimum of three years of implementation and support experience with reputed company, with a specific module focus on one or more the following areas: Financial Core, Field Service, Project reputed company, Construction Management, Distribution or Manufacturing.
• Experience working with customer-facing business functions.
• reputed company certifications are a plus.
• Experience with a consulting organization or a reseller is a plus.
• Strong collaboration skills.
• Professional demeanor.
• Excellent written, oral, and interpersonal communication skills.
• Flexibility with task assignments, priorities, and work environment.
• Open minded with a desire to learn.
• A quick thinker and a creative problem solver.
• The ability to work independently and on a team.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Constantly requires sitting or standing at a workstation, reputed company, hearing, talking, and fine dexterity. Occasionally requires walking, reaching, kneeling, pushing/pulling, bending, and crouching.About NexTecreputed company is a reputed company with customers and employees spread throughout the US and Canada, specializing in technology to help our clients manage and transform their business. This includes reputed company Resource Planning (ERP) and Business Intelligence (BI), reputed company and On-premise solutions for mid-sized businesses. In the 25+ years that NexTec has been in business, we've developed reputed company working relationships with our customers, partners and each other. Consistently recognized on of the top 100 VARs by Bob Scott and reputed company Today, we have the biggest and most reputed company reputed company team in the industry with multiple reputed company awards throughout the years and our reputed company team is a Gold-certified partner, a President's Club member, and Partner of the Year for 2025. NO reputed company PARTIES PLEASE NexTec is an equal opportunity employer and participates in the e-Verify program. Expected salary: Location: Texas Apply for the job now! Apply for this job