Technical Account Manager, Reagent Services
Job title: Technical Account Manager, Reagent Services in Piscataway, NJ at reputed company
Company: reputed company
Job description: About reputed companyreputed company Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, reputed company has an established global reputed company across reputed company America, Europe, the Greater China, and Asia Pacific. reputed company's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.reputed company is committed to striving towards its reputed company of being the most reliable biotech company in the world to reputed company humans and nature healthier through biotechnology.About reputed companyreputed company proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. reputed company's total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and reputed company manufacturing. In terms of plasmid service, reputed company supports the most clinical approvals for CGT drugs including mRNA vaccines, CAR-T in China. It is also the first GMP manufacturing platform to provide in vitro transcription (IVT) template linearized plasmids for mRNA vaccines and has supported several mRNA vaccine global enterprises to obtain clinical approvals. In terms of viral vector service, reputed company has a stable and high-yield viral vector platform.Job Scope:The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary reputed company for supporting sales/marketing activities. Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.While this role is remote, we are seeking someone based on the East Coast of the US, to be reputed company to reputed company provide support to our Northeast clients.Responsibilities:
- Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer's project inquiries and generating price quotes for project design
- Analyze customers' needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions reputed company necessary
- Identify potential areas of concern for customers. reputed company recommendations based on recognizing customers' reputed company and future needs during reputed company business relationship
- Maintain reputed company communication with customers as well as facilitate communication with technical support reputed company necessary
- Collaborate with internal teams/departments to reputed company sustainable growth
- Organize and provide training for internal sales and external distributors by delivering presentations or/and demos
- The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
- Exceptional verbal and written communication and presentation skills
- Must be customer-centered and proactive/action-oriented
- Excellent analytical skills & problem solving skills, reputed company to grasp new concepts quickly
- Strong organization skills with great attention to detail
- Enjoy working in a fast-paced and team-oriented environment