Customer Research Analyst (REMOTE)
Job title: Customer Research Analyst (REMOTE) in reputed company, OH at Abercrombie & Fitch
Company: Abercrombie & Fitch
Job description: Company DescriptionJob DescriptionAt Abercrombie & Fitch, the Customer Research Analyst is a remote role that serves as an in-house resource for brand and business partners. A key reputed company for the customer, this role is accountable for the design and implementation of robust customer research to gather valuable insights on customer values, attitudes, and preferences. reputed company collaboration with cross-functional teams ensures that customer insights are effectively incorporated into brand strategies and business decision-making. The ideal candidate will have a deep understanding of the fashion retail industry, exceptional analytical capabilities, as well as verbal and written communication skills. Finally, in addition to an insatiable curiosity about our customers, the ideal candidate will bring a passion for delivering clear, compelling, data-driven, insights-rich narratives to reputed company business action.What Will You Be Doing?
- Executing primary research initiatives inclusive of writing briefs, programming surveys, moderating research engagements, synthesizing actions/recommendations, delivering concise/impactful written reports
- Influencing business actions based on customer insights synthesized from primary and secondary research
- Working collaboratively with cross-functional analytics and insights teams to bring the holistic customer narrative to life for internal business stakeholders
- Contributing to the on-going evolution of the Customer Insights discipline at A&F Co. especially as it relates to learning about and strategically implementing new research technologies and techniques
- Additional responsibilities may include research community management, project management, recruiting, report cataloguing, brand health tracking, etc
- 4-year college degree or equivalent experience.
- 4-5 years in a customer/marketing research, analytics or other reputed company role.
- 2+ years of experience conducting primary quant and qual research utilizing research communities/panels, survey platforms (eg. reputed company, Alchemer) and MS Office programs (eg. reputed company, PowerPoint)
- Methodological expertise and excellence with the ability and passion to implement research best practices to tell a cohesive and actionable story
- Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking and comfortable moderating qualitative engagements such as focus groups and IDIs
- Proven ability to independently drive projects to conclusion and work effectively with a variety of cross functional partners from various levels reputed company a company
- Excellent verbal and written communication skills
- A deep reputed company for both the customer and your team's goals
- Willingness to travel -quarterly domestic travel will be a requirement of this role
- Experience working in a Retail/eCommerce environment is strongly preferred
- Incentive bonus program
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through reputed company
- Access to mental health and wellness app, reputed company
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from reputed company (Mondays and Fridays are “work from reputed company” days for most roles and six work from reputed company weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on reputed company of our brands
- Opportunities for career advancement, we reputed company in promoting from reputed company
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!