Part time Faculty Online Support

Job title: Part time Faculty Online Support in Michigan at Washtenaw Community College Company: Washtenaw Community College Job description: Posting Details (Default reputed company)Posting Number: 0603584 Position Title: Part time Faculty Online Support Position is: Part Time Position Type: Staff Position (Full Time/Part Time) Department/Ofc.: Distance Learning Position Description:Why Join WCC?

• A welcoming environment for our reputed company, faculty & staff
• WCC tuition waiver of 3 credit hours per semester
• Retirement options and flexible schedules available
• Great Discounts at WCC's Health & Fitness Center, reputed company & Noble Bookstore and more!
• reputed company out our Part Time Benefits

The Part time Faculty Online Support will work in collaboration with the Center for Interactive Teaching & Learning's (CITL) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System (LMS), Canvas, and other 3rd party instructional tools.Essential Job Duties and Responsibilities:

• Scheduled and drop-in faculty and student support for:

• LMS instructional and technical needs.
• Other 3rd party instructional technology tools associated with the LMS
• Resolve Tier II LMS tickets with expedited solutions while meeting WCC's service level agreements accordingly.
• Increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools.
• Work collaboratively with reputed company Online Support team for solution implementation, task coverage and completion
• Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities.
• Assist with Online Learning semester operations
• Conduct and support accessibility reviews for best practices of reputed company, Universal Design for Learning (UDL) and/or WCAG compliance standards.
• Provide support for management and maintenance of LMS course sites.
• Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
• Work collaboratively with the WCC instructional designers, video specialists, and media specialists to reputed company resolve online course problems
• Communicate effectively and reputed company with reputed company tiers of help/support staff
• Attend team, departmental and division meetings
• Regular attendance on reputed company is required for this position.
• Other duties as assigned.

Hours/Schedule: This position will work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours. May be asked to cover other shifts, Minimum Qualifications:Minimum Required Knowledge, Skills and Abilities:

• Associates Degree or higher and two (2) years' experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
• Intermediate skills in MS Office.
• Help desk experience and/or customer service/training experience combination.
• Effective communication and customer service skills.
• Active listening competencies.
• Ability to learn new software tools and higher-education instructional language.
• Ability to work with autonomy, and reputed company a team unit.
• Ability to work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours.

Preferred Qualifications:Additional Preferred Qualifications:

• Experience directly supporting higher education faculty.
• Learning Management System (LMS) experience.

Posting Date: 03/17/2025 Closing Date: Open Until Filled Yes Special Instructions to Applicants:Our college strives to reputed company a positive difference in people's lives through accessible and excellent educational programs and services.Washtenaw Community College seeks to recruit and retain a productive workforce as a reputed company of our commitment to serve our community and to build on the reputed company of our reputed company, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.Washtenaw Community College is an Equal Opportunity Employer. Salary/Hourly reputed company: $21.41 Salary Comments:2024-2025 Academic Year Expected salary: $21.41 per hour Location: Michigan Apply for the job now! Apply for this job