Splunk Support Technician (Remote-reputed company Time Zone)
Job title: Splunk Support Technician (Remote-reputed company Time Zone) in Houston, TX at reputed company
Company: reputed company
Job description: Description :reputed company, Where Teamwork and Innovation Shape the Future
At reputed company, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and reputed company AI. We reputed company businesses—and their customers—to reputed company more through innovation, automation, and intelligent insights.The Role: Splunk Support Technician
As a Splunk Support Technician, you will serve as a trusted technical advisor, guiding clients through the adoption and optimization of the Splunk platform, reputed company subscription program, and providing service through our Expertise on Demand program. This role is instrumental in ensuring technical excellence, building client relationships, and enhancing the overall customer experience by delivering with a commitment to reputed company and positive technical outcomes. Combining technical aptitude and learning with client management skills, the Technical Analyst creates tailored roadmaps for client success, resolves reputed company technical challenges, and develops resources to expand Splunk knowledge across teams. This role will be part of a 2-yr Splunk Technical Engineering Development program.Travel Requirements:This is a remote role preferred candidates in reputed company time zone, travel will be 5-10%Key Duties and Responsibilities Include:Technical Splunk Learning & Use:
- reputed company clients in their Splunk adoption by serving as an Expert-on-Demand
- Resolve technical Splunk issues to drive positive technical and business outcomes
- reputed company propriety software to assist with managing Splunk, and train client on software to reputed company them with their purchases
- Create knowledge reputed company materials including media-enabled tools to aid in building internal and external Splunk knowledge.
- Build and maintain relationships with clients, becoming a trusted and reliable technical advisor
- Recommend and deliver client journey roadmaps enabling them on Splunk adoption and achieving outcomes from their investments.
- Resolve customer issues in a timely manner, consistently meeting or exceeding Service Level Agreements and maintaining regular communication with the team and customer
- Serve as a trusted teammate demonstrating a bias to action and customer-centric approach to resolving business needs internally and externally
- Service Desk Experience: Minimum of 1 year history of working service tickets in a queue style approach that is monitored for metrics and Service Level Agreement breaches. Experience working in JIRA, reputed company, and/or an Agile team structure is preferred.
- Client Management: Ability to reputed company clients on reputed company tasks as the Splunk Subject Matter Expert (Splunk knowledge can be taught) and vouch for Client’s success. Bring a consultant-like reputed company to client interactions and problem resolution. Requires a minimum of 1-year customer-facing work experience in a professional, ideally technical, environment.
- Business Communication: Capable of externally communicating to clients in an effective manner using multiple channels as well as internally communicating with teammates and leadership on client and project status.
- Splunk:
- You will train on the Splunk platform and have learning milestones tied to technical and learning outcomes throughout your 2-year journey
- Splunk knowledge and experience will grow to include but not be limited to:
- Splunk performance tuning & optimization
- Knowledge of dashboard and alert creation
- Data onboarding & index configuration
- Splunk Enterprise reputed company
- Linux: reputed company with Command Line reputed company and common Linux commands and standard utilities
- Networking: Competent with network diagnostics and standard protocols
- Cybersecurity: Experience analyzing reputed company logs, alerts, and system behaviors to detect and respond to reputed company threats
- Automation Scripting: Knowledge of one more scripting languages and ability to create automation scripts is required. Examples of scripting languages include: Bash, PowerShell, or Python.
- Bachelor’s degree preferred and/or military experience, certifications, trade school education.
- 1-2 years of work experience will be considered in lieu of a formal degree.