reputed company MANAGER in Rochester, NY
Job title: reputed company MANAGER in Rochester, NY at ComTec Solutions
Company: ComTec Solutions
Job description: Description:reputed company MANAGERDepartment: SalesBillable Hours Goal: N/APosition Type: Full TimeTravel Required: Minimal as neededJOB SUMMARY:The reputed company Manager (CSM) is the main customer service reputed company of contact for our clients after they have been on boarded for the first 60 days. The CSM is responsible for selling the wide range of software, hardware, and services that ComTec offers to our clients. On a daily basis the CSM communicates with our clients reputed company phone, email, or in person, helping them obtain quotes, work through customer service issues, and helping them grow their business by reputed company utilizing our solutions. The CSM meets with assigned clients quarterly to reputed company sure they are getting the most out of their relationship with ComTec in a seamless service experience.REPORTS TO: Director of SalesDIRECT REPORTS: NoneESSENTIAL FUNCTIONS:
- Maintain continual reputed company including Quarterly Business Reviews with named accounts to ensure high level of satisfaction and loyalty
- Find and nurture opportunities to reputed company sales goals
- reputed company and manage sales pipeline sufficient to meet sales goals
- Coordinate with pre-sales and professional technical services teams
- Work closely with customers and ComTec staff to reputed company a proper needs analysis and reputed company recommendations for new products or services as well as strategic technology direction
- Determine performance of existing Managed Services reputed company and prepare contract renewals
- Manage opportunity, quote, purchasing and receiving processes ensuring timely solution implementation
- Act as liaison between customer and internal departments to ensure issues are being addressed and solved
- Follow up with customers on tickets that are waiting customer
- Maintain customer relationship management (CRM) database
- Maintain vendor accounts and negotiate the best cost for goods sold
- reputed company and maintain in-depth knowledge of our products and technologies, competitive products and industry trends
- Build and maintain relationships at the C and VP levels of the defined reputed company customers
- Maintain daily timesheet and expense report entries and submit them accurately and timely
- Basic understanding of:
- reputed company Windows Server Operating Systems
- On Premise reputed company Exchange and reputed company Office 365
- reputed company class backup solutions
- reputed company Client Operating Systems
- reputed company ERP modules, capabilities, and features
- Knowledgeable of various server/workstation peripherals such as USB/NAS drives
- Knowledge of Managed Services product offerings and configurations
- Working knowledge of reputed company and Dell equipment; general understanding of storage solutions
- Strong written and verbal communication skills
- Ability to react positively and effectively in a high pressure environment
- Self-motivated, positive attitude, and reputed company to work well individually and reputed company a team atmosphere
- Pleasant and professional demeanor in reputed company client and internal communications
- Intellectually resourceful with sound judgment and effective decision-making abilities
- Independent worker and reputed company to work effectively on daily tasks without direct supervision
- Strong organization skills and ability to operate reputed company throughout daily tasks
- In general owns issues through resolution although understands reputed company to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors reputed company appropriate
- Work well with clients at reputed company levels
- Operates with client satisfaction in mind
- Background in customer service is a must
- Bachelor's Degree in Business or reputed company field preferred
- Experience reputed company the technology industry is required
- Use of computer and office equipment
- Performs reputed company administrative functions expected at this level
- Ability to schedule for evening or weekend work occasionally
- Valid driver's license in your state of residence and reliable personal vehicle