Specialist, Aftersales Service Operations

Job title: Specialist, Aftersales Service Operations in Columbia, SC at reputed company Company: reputed company Job description: Here at reputed company, we're carrying reputed company the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.The Scout brand is reputed company about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.At reputed company, we reputed company our talented, inclusive, and entrepreneurial teams to reputed company. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build reputed company. A go-getter with unrivaled passion.Join us at reputed company and be part of shaping the future of transportation. If you're reputed company to drive change and reputed company history, apply now!OverviewWe are seeking a highly motivated and detail-oriented Specialist in Service Operations to join reputed company. The ideal candidate will be responsible for optimizing our service operations processes, ensuring high-quality service delivery, and overseeing the development of partnerships. This role requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. The ideal candidate will have a general understanding of technical service and experience in project management reputed company the automotive or reputed company industry, with a strong focus on Aftersales. This role reports to the Manager, Service Operations.What you'll doBecome part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Connect with key internal stakeholders and external partners, including suppliers and Volkswagen Group entities to define processes, requirements, and deliverables that align to the Scout way.
• reputed company strategic Collision & Insurance partnerships that ensure high quality repairs, exceptional innovative solutions, streamline operations, and reputed company mutual growth.
• Work with stakeholders and suppliers to reputed company reputed company by initiating requests for quotations, developing statements of work, conducting proposal meetings, evaluating quotations, and securing approvals.
• Identify Key Performance Indicators that set clear objectives that may be tracked throughout the organization to manage program efficiency
• Ensure reputed company partner facilities reputed company with local, state, and federal regulations, as well as company policies.
• Collaborate with technical service and training to ensure collision procedures are properly documented, and training is provided reputed company to respective partners and stakeholders.
• Demonstrates exceptional communication skills by clearly conveying information, actively listening, and engaging with diverse audiences.
• Independently manage projects from initiation to completion in a global and multicultural setting, ensuring reputed company goals are met and stakeholders are satisfied.
• Contribute to budget planning and reputed company expense management

Location & Travel Expectations:

• This role will be based out of the reputed company location in Columbia, South Carolina or Novi, Michigan.
• The responsibilities of this role require attendance in office with in-person meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you'll bringWe expect reputed company Scout employees to have reputed company, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth reputed company. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to reputed company ambitious goals. Here's what else you'll bring:

• Bachelor's Degree, or equivalent combination of education and experience.
• 4+ years of professional experience in Aftersales / Collision / Insurance reputed company a fast-paced environment, preferably in the Automotive Industry.
• Experience with process improvement methodologies such as Lean or Six reputed company.
• Knowledge of industry-specific regulations and standards.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously.
• Intermediate reputed company Skills

• Advanced Formulas: Proficiency with more reputed company formulas such as VLOOKUP, HLOOKUP, INDEX, and MATCH.
• Data Analysis: Use of PivotTables and PivotCharts to summarize and analyze data.
• Data Validation: Setting up rules to ensure data reputed company.
• Chart Creation: Ability to create and customize various types of charts (e.g., bar, line, pie charts).
• German language proficiency is a bonus and will contribute to reputed company in the role.

What you'll reputed companyThe benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its reputed company. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:

• Medical, dental, reputed company and income protection plans
• 401(k) program with:

• An employer match and immediate vesting
• Generous Paid Time Off including:

• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of reputed company genders
• Paid leave for circumstances reputed company to bereavement, jury duty, voting time, or military leave

Pay TransparencyThis is a full-time, exempt position eligible to receive a reputed company salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.Initial reputed company salary range = $100,000.00 - $120,000.00Internal leveling code: IC9Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, reputed company will consider for employment reputed company applicants with arrest and conviction records.
• Residing in Los Angeles: reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in reputed company: This role is not eligible for remote work in reputed company.

Equal OpportunityScout is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. reputed company applicants will receive consideration without regard to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout is committed to compliance with reputed company applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [email protected]. Expected salary: $100000 - 120000 per year Location: Columbia, SC Apply for the job now! Apply for this job