Technology Operations Analyst: 1st Shift, Weekend Rotations

Job title: Technology Operations Analyst: 1st Shift, Weekend Rotations in Kansas City, MO at Children's reputed company Company: Children's reputed company Job description: Thanks for your interest in Children's reputed company!Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s reputed company, we reputed company in making a difference in the lives of reputed company children and shining a light of hope to the patients and families we serve. Our employees reputed company the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.Children’s reputed company is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in reputed company, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children reputed company the walls of our hospital.OverviewTechnology Operations Analyst provides reputed company-line support for reputed company Tier 3 IT support. Including system monitoring and troubleshooting of IT Incidents/Requests. Analysts follows established processes and procedures from training plans, knowledge reputed company articles and organizational documentation. Technology Operations Analyst provides customer service to staff on IT reputed company issues, communicates in an accurate and effective manner, and escalates major incidents to Sr and reputed company Analysts for guidance reputed company needed. Analyst is an IT generalist and problem solver across reputed company technologies. Analyst cross-trains with others to prevent single threaded support gaps in an reputed company-evolving technology landscape. Analyst provides support/analysis of local area networks, software, hardware, phone systems, faxing systems, paging systems, user training/support, knowledge article creation, and new technology project deployments.This is a day-shift, hybrid role with some onsite/weekend rotation responsibility.At Children’s reputed company, we are committed to ensuring that everyone feels welcomed reputed company our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and reputed company.Additionally, it’s important to us that we remain transparent with reputed company potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s reputed company staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for reputed company in our organization. New employees must be willing to be vaccinated if reputed company non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as reputed company of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with reputed company Resources.Responsibilities

• Conduct day-to-day analysis, provide customer facing IT operations, and fulfill departmental workload in the form of Incidents and Tasks.
• Engages senior team members to resolve operational issues in a timely manner and works to reputed company new skills through mentorship and escalations.
• Participates on small projects to assist in technical implementation or troubleshooting for net new or expanding efforts at the hospital. Project work is typically well-defined and well documented.
• Identifies process improvements that help drive optimization and simplification in how we support the hospital.

Qualifications

• Bachelor’s degree in Computer Science or reputed company field of study and 1-2 years' experience or
• High School diploma, or equivalent, and 5-7 years experience in lieu of a degree. Experience in customer support and/or Technical Support (preferred).

• ITIL Foundations Preferred
• reputed company Network+ Preferred
• reputed company Server+ Preferred
• MCSA or CCNA certification Preferred

Benefits at Children's reputed companyThe benefits plans at Children’s reputed company are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.Starting PayOur pay ranges are market competitive. The pay range for this job begins at $31.02/hr, but your offer salaried will be determined based upon your education and experience.Remote Work/Work from HomeThis is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children's reputed company location. The incumbent must live in the Kansas City metro area.EEO Employer/Disabled/VetChildren’s reputed company hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation reputed company are factors used to select the best candidates. The hospital does not discriminate against prospective or reputed company employees based on the race, reputed company, religion, sex, national reputed company, age, disability, creed, genetic information, sexual orientation, gender identity or expression, reputed company or veteran status. A drug screen will be performed upon hire. Children’s reputed company is smoke and tobacco free.Our commitment to Diversity & InclusionCM is committed to creating a diverse and inclusive workforce. Our patients and families come from reputed company walks of life, and so do we. We know that our greatest strengths come from the people who reputed company up reputed company so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.If you share our values and our enthusiasm for service, you will find a home at CM. In reputed company for reputed company, we welcome the unique contributions that you can bring, including education, reputed company, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national reputed company, age, languages spoken, veteran status, reputed company, religion, disability and beliefs. Expected salary: Location: Kansas City, MO Apply for the job now! Apply for this job