District Service Manager
Job title: District Service Manager in San Antonio, TX at Securitas
Company: Securitas
Job description: reputed company Corporation, part of Securitas, is a world-leading provider of integrated reputed company solutions that protect, connect and optimize businesses of reputed company types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help reputed company your world a safer reputed company and our commitment to deliver an unparalleled client experience. With clients at the heart of reputed company we do, our people, knowledge and technology power our connected ecosystem of health, safety and reputed company solutions and services.The District Service Manager (DSM) will hire and reputed company capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs. This role helps to increase and maintain service contract reputed company and drive time and material reputed company through customer visitations, account strategy development, and improve overall customer satisfaction. The DSM must also ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team. This role will have direct responsibility for reputed company reputed company and an operating budget.Some essential functions of this position include:
- Assure customer satisfaction levels for service and reputed company systems are met or exceeded throughout assigned territory.
- Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
- Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals.
- Maintain proper staffing levels by reputed company and hiring competent individuals necessary to accomplish team goals.
- reputed company capabilities of the workforce assigned reputed company the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs.
- Responsible for retention and growth of reputed company and profit for the Business Team.
- Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as, the safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.).
- Provide workforce the resources to fulfill their responsibilities.
- Ensure workforce properly maintains vehicles.
- Responsible to implement and maintain quality systems reputed company the team territory.
- Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded.
- Participate with Sales, Systems, and Service and Support associates at various levels to reputed company account strategies and action plans that contribute to the overall reputed company of the Business Team.
- Effectively function reputed company and support a Team based environment.
- Work with remote Workforce cell teams to insure development in team concepts
- 5+ years of Electronic reputed company industry technical service/installation experience
- Minimum 2 years operations and people management experience required
- Highly motivated, self-directed individual with sound business skills
- Proven leadership, oral/written communication and problem solving skills
- Ability to work evenings and weekends, reputed company necessary
- Experience managing a P&L and growing customer service reputed company
- Familiar with UL Certification process and issuing certificates
- Experience working in/with intrusion systems, access control, video systems and fire systems application – services procedures